Project Management

2015 PMO of the Year Award Winner: Navy Federal Credit Union

Jeremy Gantz

Whether they're deployed overseas or training close to home, U.S. military members need convenient and reliable access to financial services. With 256 branches near military bases around the world, Navy Federal Credit Union aims to make it easier for its members to manage their money—wherever their next assignment might take them.

With the proliferation of mobile technologies and a fast-growing membership, the organization knew it had to invest in IT projects to meet members’ evolving needs. In order to do so, it had to upgrade how projects were managed.

“We needed to be able to handle more complex projects,” says Bill Hills, CIO, Navy Federal Credit Union, Vienna, Virginia, USA. “And we needed to be able to deliver them with a frequency and consistency that inspired ongoing confidence that we would get products out the door when our business and members needed them.”

But that was going to take some work.


Navy Federal had no clear method for prioritizing projects or ensuring they were in sync with strategy. Project execution processes were decentralized and ad hoc. Delivery metrics weren't being tracked. Doomed projects lingered, with no one willing to hit the kill switch.

So in 2010, Navy Federal began developing a team of project practitioners that could advocate for standardized, centralized project …

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