External Teams: The Path to Success

PMI North India Chapter

Anju is a Program Manager, John Snow Labs in Delhi.

All organizations—no matter how large—have limited resources. All successful companies and team—no matter how skilled or diversified—perform certain tasks very well, and others not as well. By collaborating with external teams, companies can focus on what they do best and let their partners complement them in areas where they do not have core competencies.

External teams play a pivotal role in the successful collaboration between partnering organizations. If you are a part of an external team, you have felt continuous pressure from both sides: your own organization (to develop a long-term relationship with the customer), and the customer (to complete the project successfully while also adhering to their processes and standards). Following a set of best practices will help your team achieve both these goals.

There are various sizes of projects with varied needs; it’s not possible to say that one type of external team will succeed in all these engagements. But each team type should keep a few key factors in mind for successful customer engagements in order to get repeat business (and referrals). Here are the most common external team types—and the most effective ways to make a long-lasting relationship with the customer…

Staff Augmentation
Like the collaboration model, the intent is to develop an in-house expert down the line. …

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