Emotional Intelligence for Leaders: Leading During Times of Uncertainty

Jayne E. Booth has over 20 years of project management experience leading projects in science, aerospace, and information technology. Along with her PMP® certification, she has a bachelor’s degree in chemical engineering, a master’s degree in business administration, a master’s certificate in project management from Stanford University, and is a certified ScrumMaster. She is a chapter lead of Women in Science and Engineering.

As project managers, a day does not go by without some interaction with your team, your sponsor, or stakeholders of your project. Project managers with high emotional intelligence, or EQ, are more likely to succeed while building great teams. Using the leadership style most appropriate for the situation is putting EQ in action.

Three leadership styles are discussed here: the intentional leader, the attentive leader and the iron leader. Each leadership style emphasizes one or more important aspects of EQ. The intentional leader has purpose and a mission. The attentive leader is aware of his or her feelings and the feelings of others, and is present—in the moment—with full attention on the current interaction. Finally, the iron leader is focused and helps others to follow his or her lead, and stays on course toward the goal.

Introduction
Emotional intelligence (EQ) contributes directly to the success and profitability of an organization according to Forbes magazine (Comaford, 2016). Leaders with EQ are better at building and maintaining relationships, engendering trust, and living out leadership qualities that can lead good teams to becoming great teams.

An organization had just gone through another major restructure and the people were still trying to find their place in this new environment. The air was filled with the quiet stress and strain of …

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