Implementation of an Integrated Information Management System on an SAP Platform in a Utility Company Working Under a Public-Private-Partnership Model
India has 18% of the world's population but has only 4% of the total usable water resources. Between 2001–2011, the per capita/per year water availability dropped from 1,816 cubic meters to 1,545 cubic meters. Within major cities in India, the problem is undemocratic distribution of drinking water. Though the government is spending heavily on ensuring potable water is available to every citizen, issues like leakages in official spending, monitoring of progress, and creating linkages between different agencies remain a big challenge.
With an aim to overcome these challenges, the state government, in cooperation with central government, declared an initiative to execute the task of ensuring an equitable potable water supply for a major city in India on a public-private-partnership (PPP) model. At the project execution level, the biggest challenge was management of the sheer number of stakeholders: the mayor of city, residents of the city, political machinery, bureaucratic machinery, different divisions of the company, and promoters of the company.
From a project management perspective, this case study intends to summarize the challenges, resolutions, and execution of the implementation of comprehensive IT systems for the organization working under a PPP model.
The names of the city, company, and officials involved are withheld to protect their
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