Project Management

Talk Isn't Cheap

PMI Washington, DC Chapter
Some say that business is conversation. That may be a little extreme, but certainly personal interaction is the way that most knowledge is transferred within an organization. Even with our knowledge portals, information capture techniques and painstakingly designed taxonomies, the easiest way to get information quickly is to get a live person on the phone. There are a number of web-to-phone initiatives now¾ Tellme.com is probably the best known of the lot. Phones and PDAs pull information off of the Web in a rather crude, yet useful way, but where companies really need to focus their efforts is on going in the opposite direction. Knowledge management needs to be extended to capture and categorize the sort of everyday interaction that leads to real learning.

The technology to capture a lot of that everyday interaction is here today. It's used by those first-mover types that like to show off their technical superiority, but it's rarely an integrated part of corporate KM systems. Just think about the simple gadgets that most people know exist, but think of as "too expensive."


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