Project Management

Meeting the Training and Education Needs for Project Team Members

Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.

Organizations are often challenged with the need to keep staff current on new technology and techniques, as well as industry standards and compliance issues, and organization-specific processes.

While there are situations where large-scale training may be provided to communicate principles and concepts for the general staff (or specific departments and disciplines), the function of training—and the learning capacity of workforce members—needs to be focused on each person’s unique abilities and needs. Only this way can you achieve the greatest results.

In the best of all possible worlds, a directed corporate training and education program would be able to single out and identify employee knowledge and experience; strengths and weaknesses; and other factors on an individual basis and have the intent to build a better and more highly-qualified worker.

Doing so would not only make a more productive and effective staff, but also has the added bonus of increasing each team member’s loyalty and dedication to the organization.

Training for Each and All
To increase educational participation and the retention of knowledge, there are a number of practices that can be used to reach the masses—but still have people feel encouraged with the “personal touch” your organization extends to them.

1. Personnel and personal: The concept of …

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- Jebediah Springfield