Do Transformation With Your People, Not To Your People
When people first heard about digital transformation, the focus was on the headline technologies (artificial intelligence (AI) and machine learning, autonomous vehicles, automation of everything)—and the potential elimination of billions of jobs. But look beyond the headlines and you realize that technology is just a set of tools that enable transformation to occur. It may eliminate many traditional jobs, but at the same time it creates numerous opportunities for new jobs and innovative ways of working.
The problem of course is that those human elements are harder. It’s relatively easy to buy a piece of technology and the services necessary to implement it. It’s not too difficult to overlay new technologies on top of existing work processes. And while it may initially be difficult to trust AI with key decision making, when it demonstrates a track record of success, leaders will tell you they always knew it would work.
But then what? How do you take the technology and leverage it to truly transform your business? How do you shift the way an entire organization thinks, acts and interacts in order to create a new level of performance, responsiveness and innovation driven success?
Like everything else in business, it requires the right people in the right place at the right time—with the right skills and the right attitude. And the most difficult of
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