Royal Berkshire NHS Foundation Trust Automates Patient Referrals Driving Improvements to Patient Data
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The Royal Berkshire NHS Foundation Trust in England provides acute medical and surgical services for local communities. With almost 5,000 staff, it offers medical services to one million local residents across Berkshire.
The Trust receives 125,000 referrals a year into 40 specialist areas from the NHS e-Referral service, which allows GPs to book patients’ first hospital or clinic appointment with a specialist. The processing of referrals was manual, requiring time and input from 2,000 clinical admin staff and frontline clinicians. Due to the volume of referrals, there was a large backlog to process, with
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