Project Management

Cumbria Constabulary Uses Low-Code Platform and Apps to Modernize Police Operations


We bring you this installment in our Real-Life Citizen Development series to showcase great examples of citizen development in action. This case study was originally published online and is being re-published by PMI with full permission. PMI Citizen Developer™ is a vendor-agnostic approach and does not publish this example to promote or offer any evaluation of the particular software used, but to instead to highlight the challenge an organization faced, how it overcame it using citizen development, and the outcomes and benefits it has experienced as a result.

If you would like to submit your own low-code/no-code story from your organization, you can email us at [email protected] for more information.

With a force of 2,500 frontline officers and support staff, Cumbria Constabulary is charged with policing the county of Cumbria, located in the northwest of England.

The Challenge
Cumbria Constabulary needed to modernize the technology used by officers in the community. Their frontline applications, used to gather information about incidents in the field, needed to be flexible and agile to be able to adapt to constant changes in legislation, compliance requirements, and challenges that officers face while serving.

The project was also up against a tight deadline, with a key requirement to create and build a cost-effective solution quickly…

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