I just had to post something that happened to me today that fits exactly into our topic at the upcoming PMI North America Congress Session. We had a review today on a set of customer communications that will occur in series. Today's review was different than what was agreed upon last week. It almost gave the feel like folks went off for the weekend and forgot after some heavy tailgating. LOL Ever have that happen to you?
A little More Detail: The inital plan would 1) issue a welcome email, 2) send customers a return equipment email, 3) send them a second equipment return email, and then 4) send them a final equipment return email. Last week, we agreed to consolidate it down to two communications instead of four. Today, we were talking about four again. Sounds like Groundhog Day, right??
This is not a chastisement of anyone in particular. This happens all the time to very good, smart people. In this case, the team was able to refer back to semi-official notes and memory to get folks aligned again.
What happened to your project(s) recently that you can share with all???