The Arras People Project Management Benchmark Report is out and 2015 is the 10th anniversary of this important study into the state of the industry. One of the interesting snippets of information in the 40-page report is a peek into how the recruitment pipeline breaks down because the people involved aren’t using the same criteria to assess candidates.
The person hiring has very different views of what makes a great candidate for a PM role to the project management professionals who may be involved in the hiring process. Let’s say I’m the hiring manager. I have certain views as to what makes a great project manager, but I don’t want to sift through CVs and interview candidates alone. Project management is a team sport, so I bring one or two of my trusted senior project managers into the loop for the purposes of recruiting. They have a different view of what the person should be good at to excel in the job.
So far, so clear. Let’s look at where the differences of opinion are between hiring manager and peer.
Professional body membership
Hiring managers seem to put a greater emphasis on membership of professional bodies like PMI and APM than project managers involved in the recruitment process. Over 50% of recruiters say it’s important compared to only 29% of peers.
Continuous professional development
Should project management candidates show evidence of improving their skills over the years through continuous professional development? Over 50% of their peers believe that they should. Less than a third of hiring managers thought it was an important element for someone’s application.
Soft skills training
Project management is a lot about managing stakeholders and getting the soft skills right on a project goes a long way to achieving that. Over one in five hiring managers doesn’t believe it’s important but only 8% of peers would agree. Nearly 60% of peers think that their prospective colleagues should be able to demonstrate that they’ve done some soft skills training but only 15% of hiring managers would rank that as important on an application.
We’ve seen how professional body membership is viewed by both groups. What about credentials and certificates in project management subjects? This is one area where both hiring managers and the project managers involved in recruitment seem to have a similar view. Over 75% of recruiters and peers agree that PPM accreditation of some sort is essential for candidates.
Why does it matter whether the people involved in recruitment agree or not? A healthy debate is the result of not agreeing, and that can make for better hiring decisions.
Well, it can. But it can also result in posts not filled because managers can’t agree on who to recruit. It results in good candidates not getting a look in because they are weeded out at an early stage when actually they may well have the skills to do the job. That’s not to say that either hiring managers or peers are ‘wrong’ in their assessment of what it takes to do the role. I’m only highlighting that some candidates won’t make it past the first filter because of who is doing the filtering. If they had made it past and were subject to that healthy debate, the hiring team may end up with a different perspective on their application.
The disconnect in the recruitment supply chain, as Arras calls it, also creates problems when dealing with third party recruitment agencies (like Arras). That’s another viewpoint. They are specialist, and know what the market wants, but it’s still a third pair of eyes reviewing CVs and applying their own filters about what important skills and qualifications a candidate should have.
How do we fix this problem? I don’t think we can. It’s normal for people in different posts to have different opinions of a role – it’s normal for different people to have different opinions. Instead, all we can do is be open to the fact this is happening and make sure we really discuss a candidate’s strengths and weaknesses in the round before writing them off. Otherwise we’ll be left with vacancies we can’t fill and projects that can’t be delivered, and that’s no good for anyone.