What’s Quality & Quality Management…?
The term "quality" has a relative meaning. This is expressed by the ISO definition: "The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". In simpler words, one can say that a product has good quality when it "complies with the requirements specified by the client".
Quality management is a discipline for ensuring that outputs, benefits, and the processes by which they are delivered, meet stakeholder requirements and are fit for purpose.
Inside an organization that is take care about quality, three components should be founded:
- Quality Management:
A statement of objectives and policy to produce quality should be made for the organization or department concerned and also identifies the internal organization and responsibilities for the effective operation of the Quality System.
Which should be included the continual improvement strategy that is the generic term used by organizations to describe how information provided by quality assurance and quality control processes is used to drive improvements in efficiency and effectiveness.
- Quality Assurance:
As The ISO definition: "the assembly of all planned and systematic actions necessary to provide adequate confidence that a product, process, or service will satisfy given quality requirements."
- Quality Control:
As defined by ISO as "the operational techniques and activities that are used to satisfy quality requirements. An important part of the quality control is the Quality Assessment: the system of activities to verify if the quality control activities are effective, in other words: an evaluation of the products themselves.
Human Behavioral & Quality
Projects, programs and portfolios are ultimately about motivating and coordinating People (Project Team) to achieve specified objectives that’s should be satisfied by another People (Customers or Stakeholders). In order to do this, an individual manager needs to understand various skills and deliver these in a professional manner.
Behaviorism see psychological disorders as the result of maladaptive learning, as people are born a blank slate and assumes that all behavior is learnt from the environment and symptoms are acquired through classical conditioning and operating conditions; So, quality vision and targets should be build-in project management methodology.
People management is a process and should be studied like any other processes in project. They need to be assessed and trained on the latest requirements of process and product quality as required by the customers and market and identified correctly what’s customer needs to prevent the gold plating.
Gold Plating “refers to the process or concept of adding functionality beyond what is covered by the requirements - possibly even beyond what is practical or reasonable for the effort”.
Project manager should be always managing a way to make the project customer/key stakeholders feel more important with easy way to show more value as a PM to the customer on various project phases.
Finally, Project Manager should be has a coaching skills that's will inevitably be times when you need to correct behavior. Learn to do this properly. If you do it correctly, you will get the results you want. If you do it poorly, things can go horribly wrong.