Human Behavioral and Project Management - (4) Quality Management

From the Fouad-Ghoneim Blog
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Fouad has 13 years of planning experience in cement and glass industry. Over five years of experience managing projects, operations, contracts, and personnel. His work experience includes short and long term planning, project management, contracts and procurement, data analysis, claims adjudication and business writing. Fouad was a certified in 2015 as a Project Management Professional. Search to answer the big question "Life is a big project...How we can successes in it...???"

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What’s Quality & Quality Management…?

The term "quality" has a relative meaning. This is expressed by the ISO definition: "The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". In simpler words, one can say that a product has good quality when it "complies with the requirements specified by the client". 

Quality management is a discipline for ensuring that outputs, benefits, and the processes by which they are delivered, meet stakeholder requirements and are fit for purpose.

Inside an organization that is take care about quality, three components should be founded:

  1. Quality Management:

A statement of objectives and policy to produce quality should be made for the organization or department concerned and also identifies the internal organization and responsibilities for the effective operation of the Quality System.

Which should be included the continual improvement strategy that is the generic term used by organizations to describe how information provided by quality assurance and quality control processes is used to drive improvements in efficiency and effectiveness.

  1. Quality Assurance:

As The ISO definition: "the assembly of all planned and systematic actions necessary to provide adequate confidence that a product, process, or service will satisfy given quality requirements."

  1. Quality Control:

As defined by ISO as "the operational techniques and activities that are used to satisfy quality requirements. An important part of the quality control is the Quality Assessment: the system of activities to verify if the quality control activities are effective, in other words: an evaluation of the products themselves.

Human Behavioral & Quality

Projects, programs and portfolios are ultimately about motivating and coordinating People (Project Team) to achieve specified objectives that’s should be satisfied by another People (Customers or Stakeholders). In order to do this, an individual manager needs to understand various skills and deliver these in a professional manner.

Behaviorism see psychological disorders as the result of maladaptive learning, as people are born a blank slate and assumes that all behavior is learnt from the environment and symptoms are acquired through classical conditioning and operating conditions; So, quality vision and targets should be build-in project management methodology.

People management is a process and should be studied like any other processes in project. They need to be assessed and trained on the latest requirements of process and product quality as required by the customers and market and identified correctly what’s customer needs to prevent the gold plating.

 

Gold Plating “refers to the process or concept of adding functionality beyond what is covered by the requirements - possibly even beyond what is practical or reasonable for the effort”.

 

Project manager should be always managing a way to make the project customer/key stakeholders feel more important with easy way to show more value as a PM to the customer on various project phases.

Finally, Project Manager should be has a coaching skills that's will inevitably be times when you need to correct behavior. Learn to do this properly. If you do it correctly, you will get the results you want. If you do it poorly, things can go horribly wrong.

Posted on: March 04, 2016 09:03 AM | Permalink

Comments (5)

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tarmizee
Quality is very important for any deliverable and quality should begin from start of project. Good article Fouad

Thanks Tarmizee, For this PM must be handled people behaviour and vision about quality during project phases.

Thank you Fouad

Quality is critical across the value chain. the greatest challenge faced by industry today is sustaining quality over generations or improving it continuously as advocated by ISO system and many other quality experts. developing countries are faced with challenge of skills flight. developing countries are faced with the challenge of regulating goods from mass exporting nations who are dumping goods into developing countries causing distortions and disruptions in the markets with their ultra cheap prices. The competition is unsustainable causing some industries to close despite the desire to produce quality products.

That said cost of quality/compliance is always less than the cost of con compliance and reworks. As you have illustrated it is therefore critical to monitor and implement quality systems at every stage of production. the experts like Deming and Ishikawa have laid the foundation for quality control. it is now upon us to implement the principles of quality management.

Once again great article.

Hi Brian, Thanks - For this one of items that should be managed is Cost of Poor Quality (COPQ), it's metric that make a highlight of customer stratification and team behavior about quality.

Thank you for sharing.

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