Memo: How to Lose a Client in 10 Days

From the Project Workforce Blog
by
The Project Workforce is a blog about managing projects and forecasting capacity with today’s remote, home-based, globally dispersed and project-focused workforce. I also share some of the stories and challenges we at Tenrox and our customers face as we go about doing our project work.

About this Blog

RSS

Recent Posts

Large software company playbook

Memo: How to Lose a Client in 10 Days

Certified Professional Caulker

The Cloud Hyperventilation

Ten Major Trends for 2011 and How They Impact Professional Services and Project Delivery


Categories: Management Approaches


Here is brief memo I sent to our services team about the importance of communication and feedback.

The single biggest problem in communication is the illusion that it has taken place. - George Bernard Shaw

How to lose a client in 10 days:

  • Forwarding an email to someone else without even reading it
  • Forwarding an issue to more than one person (hoping someone fixes it)
  • Not setting reminders, not following up on critical important tasks
  • Not communicating with others, even just to give a status update if issue remains unresolved/task not yet completed
  • Not getting back quickly to whoever (inside or outside) you are working with
Posted on: December 16, 2010 02:14 PM | Permalink

Comments (0)

Please login or join to subscribe to this item


Please Login/Register to leave a comment.

ADVERTISEMENTS

"I know the meaning of life - it doesn't help me a bit."

- Howard Devoto

ADVERTISEMENT

Sponsors