Memo: How to Lose a Client in 10 Days

From the Project Workforce Blog
The Project Workforce is a blog about managing projects and forecasting capacity with today’s remote, home-based, globally dispersed and project-focused workforce. I also share some of the stories and challenges we at Tenrox and our customers face as we go about doing our project work.

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Categories: Management Approaches

Here is brief memo I sent to our services team about the importance of communication and feedback.

The single biggest problem in communication is the illusion that it has taken place. - George Bernard Shaw

How to lose a client in 10 days:

  • Forwarding an email to someone else without even reading it
  • Forwarding an issue to more than one person (hoping someone fixes it)
  • Not setting reminders, not following up on critical important tasks
  • Not communicating with others, even just to give a status update if issue remains unresolved/task not yet completed
  • Not getting back quickly to whoever (inside or outside) you are working with
Posted on: December 16, 2010 02:14 PM | Permalink

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