Credit Where Credit Is Due

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By Cyndee Miller

It’s the not-so-secret secret: Project management doesn’t always get the credit it deserves. So it’s nice to see the best of the best get their due with the PMO of the Year award. They not only get the rock star treatment — they take that acknowledgment back to the office.

“This award is going to make us more recognized in our organization,” said Carrie Fletcher, PMP, in accepting the PMO of the Year for the Centre for Addiction and Mental Health (CAMH).

The PMO has already built up quite the track record helping provide staff members with the tools they need to deliver better patient care at Canada’s largest mental health and addiction teaching hospital,

Bringing together clinical and technical teams, the PMO helps assess what projects will best address hospital bottlenecks and pain points — and maintain buy-in once the work is underway. One of the PMO’s first projects, for example, consolidated 30 different forms into a single access point for the more than 20,000 annual external referrals CAMH receives each year. That one initiative cut patient wait times in the child, youth and family service by three months.

The other finalists had impressive results of their own:

Engineering and construction powerhouse Henkels & McCoy (HMG) has seen its annual revenue more than triple since 2005. To keep every project in its US$3 billion portfolio on track, the company’s PMO relies on project controls, with regular risk reviews and clear documentation. By delivering reliable results for HMG customers, the PMO has also helped boost profitability, which has grown 110 percent since 2008.

The PMO at MetLife has helped bring strategic order to the insurance giant’s US$500 million global IT portfolio. Rigorously vetting the business case for every project — and following up after completion to make sure the intended results were delivered — has helped the PMO maximize the portfolio's ROI. Since 2014, Metlife has seen a 22 percent increase in programs that closed on time and on budget, and a 35 percent increase in overall customer satisfaction.

Look for in-depth features of the three PMOs in upcoming issues of PM Network and check out video case studies on PMI’s YouTube channel: CAMH, HMG and MetLife.

Want your PMO’s accomplishments recognized? Learn how to apply for the PMO of the Year Award here.

Posted by Cyndee Miller on: November 10, 2017 11:14 AM | Permalink

Comments (6)

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looking forward for the next issue...

Great stuff. Kudos to all finalists!

Looks great, and congrats :-)

Thanks for sharing the news, Cyndee. Congratulations to CAMH!

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