Categories: Agile, Communication, Communication, IT Methodology, Organisation Project Management, Scrum, Time Management
Some of you know how hard could be to fix up with customer (especially in a large company) a lot of documents when they are part of your procurement.
You have to correct them again and again...to have discuss them with a lot of people, which can have some different opinions about the same things, which can have some different interests.
But how could you make this process working quickly?
I have developed a habit over the years of working in consulting to do the following things:
- To form a working group of experts, decision-makers in the case of a large project we need to establish several working groups.
- For each direction must be the person responsible for the direction and possessing powers of decision-making in contentious situations.
- Prepare the first edition of documents, and send them to the customer for given feedback.
- Give feedback from all of people which take part in the fix up.
- Write records of all observations in the table, record the answers to all remarks and add comments, especially if you don't agree with observation.
- Change documents and send them again to the customer.
- Organize meeting and discuss the documents, try to make the positive decision.
- If the positive decision didn't find on meeting, you have to distinguish controversial aspects with description their solution ways.
- All final decisions must be agreed by the management Committee of this project and approved by the responsible for the project from the customer.
This is easily done when you have professionals in the field of project management, project office, and very difficult when they are not.
But some organizations don't follow project management processes, and they don't have project management professionals, techniques. And what can we see?
I was convinced on own experience, doing projects for two different large organizations. In one of them the specialists have been trained in project management according to PMBOK, the other heard nothing about it. In the first case, it was not difficult to organize the work properly and perform it easily. In the second case, it took some time on the organization of work on the project from the customer, as it was necessary to actually teach the ideology of project management and operation, as well as to overcome resistance and reluctance to change work style. But and one, and in another case, in the end, the process of working on documents was reduced to the mentioned steps.
I'll be glad to get your feedback.
Thank you for reading this.
Success to all of you.