Categories: author, avoid, change, cycle, lazy, lifecycle, ocm, peter taylor, pmi, pmp, project, resistance, speaker
The following is an extract from my new book ‘How to get Fired at the C-Level: Why mismanaging change is the biggest risk of all’ in association with my friends at Tailwind Project Solutions – previous extracts followed a series of 5 Challenges that I think every organisation should consider, and consider very carefully – and now we will look at the 5 tests of control:
The Cycle of Engagement (some also refer to this as the Cycle of Resistance, but that might be considered somewhat cynical) describes some typical stages in a project. Not stages of the project lifecycle you understand but stages of even getting to the project lifecycle, in getting the project started – despite the business case being approved and the project being well and truly ‘in the portfolio’
It goes something along these lines:
Corporate change initiative approved and announced, everyone cheers loudly. Kick off meeting (party) fueled by marketing spend is completed.
A department or team are asked to pick up the project and implement the change in relation to their day to day work.
The cycle commences…
- Ignore- Take a project logo’d beanie hat and mouse mat from the program kick off meeting and put on your desk, and then actively ignore the project for as long as humanly possible through non-communication
- Avoid - When ignoring the project, no longer works then instead loudly welcome the project initiative and then dodge your department or team being involved through any avoidance tactic you can think of
- Argue - When called out on this behaviour start arguing that you really aren’t the best team/department/group to be active at this point in time – if you can get away with pointing the finger at an alternative (and clearly in your opinion, better placed team/department/group to go before you) definitely do that – it may buy you more time
- Impact - An extension to the argument step can be that the impact is too much to bear right now and if only you can wait a few weeks/months/years (delete as appropriate) everything will be so much better and you can really focus
- Cost - Throw in cost as well if you can – this always gets people’s attention especially if you can challenge the assumptions on the initial business case (and if you can point to another team/department/group better placed i.e. more cost effective i.e. cheaper, to go before you then go for it)
- Start - Finally, you will most likely reach a point of acceptance (more than likely as a result of you wanting to keep your job) and the project, the change will finally be undertaken in your department/team etc' - did out those logos’ goodies and shout ‘hallelujah’ for all to hear
- Fast - Then immediately ask a) what is the fastest way to get this done and dusted and b) can you just copy another team/department and make the change – even if it doesn’t really fit your real needs
You see what is happening here – no real commitment or buy-in, only lip service to the change and the value of that change.
Back to that classic isn’t it?
1. What do we want? ‘Change’ comes the loud reply from all
2. Who wants change? All hands go up as one
3. Who wants to change? No hand goes up
Ensuring a successful change, it is necessary to create that clear vision and to make sure people are ‘on board’ with that change.
TAKE THE TEST: If you recognise this behaviour inside your organisation then you definitely have an attitude issue and your organisation needs to do a whole lot of Organisational Change Management (OCM) and generally get out there making people realise that this stuff is important.
Tailwind Project Solutions was formed in 2014 to provide a bespoke approach to project leadership development. Owned by Director & CEO Alex Marson, the organisation works with large FTSE 250 clients including some of the biggest companies in the world in the Asset Management, Professional Services, Software, Automotive, Finance and Pharmaceutical industry. The company has a team of world-class experts who provide a bespoke approach to the challenges that our clients have, and the company was formed because of a gap in the market for expertise which truly gets to the heart of the issues clients are facing – providing a robust, expert solution to change the way that companies run their projects.
At the time, the market was becoming flooded with training companies, providing a ‘sheep dip’ approach to project management, and the consensus was that This didn’t solve the real challenges that businesses and individuals are experiencing in this ever-increasing complex world of project management. The vision was to hand-pick and work with the very best consultants, trainers and coaches worldwide so that Tailwind could make a difference to their clients, to sit down with them, understand their pain points, what makes them tick, and what is driving their need for support.
These challenges being raised time and time again are in the project leadership space, from communication issues, not understanding stakeholder requirements or having the confidence to “push back”, lack of sponsorship support, working across different cultures, languages, levels of capability and complexity. We expect more from our project managers – we expect them to inspire, lead teams and be more confident.
Tailwind’s experience is vast, from providing interim resources in the project and programme management space, supporting the recruitment process, experiential workshops, coaching – from project managers through to executives, providing keynote speakers, implementing PPM Academies, PM Healthchecks and Leadership development. The approach is created often uniquely – to solve the real challenges of each of their individual clients.
 Organizational Change Management (OCM) is a framework structured around the changing needs and capabilities of an organization. OCM is used to prepare, adopt and implement fundamental and radical organizational changes, including its culture, policies, procedures and physical environment, as well as employee roles, skills and responsibilities.