Jurgen Appelo - How to Measure ScrumMaster Performance

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One of the questions I have been asked with increasing frequency in the Certified Scrum Master and Certified Scrum Product Owner classes I teach is:

How do we measure the effectiveness of the ScrumMaster?

When this question is asked what people are often looking or is a way to evaluate ScrumMaster performance (separate from the Product Owner and the Developers). This is not an easy thing to do.

Whenever I have brought up this question with other folks who teach or coach Agile teams, the conversation always finds it way back to Jurgen Appelo’s work. A few weeks ago I had the opportunity to interview Jurgen on his new project AgilityScales. After the interview Jurgen was kind enough to let me also ask him the question about ScrumMaster performance. 

 

Jurgen is an entrepreneur and management thought leader who focuses his work on helping organizations change how they approach work management in order to support greater business agility.  He is the CEO of Happy Melly,   co-founder of the Agile Lean Europe  network and the author of a number of books including “Managing for Happiness”

His latest project AgilityScales is focused on inventing the future of organizational Agility. You can learn more about it by checking out the Agility Scales website or by watching the interview we did on the topic.

If you’d like to lean more about Jurgen, here are some links to check out.

 

 

 

Posted on: November 27, 2017 11:14 PM | Permalink

Comments (9)

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Project management is indeed fun art if one understands it well and keeps adapting to the new practices and tools getting introduced in the market in order to make PM's work simpler.

Thank you for bringing back Jurgen on this important topic. I agree that performance measurement is complex and multi-faceted. I remember some of my performance goals being at odds - for example, growing revenues while decreasing expenses.

Thanks for sharing

Thanks for sharing

Awesome video! Thank you for sharing!

I think it is difficult to measure an effective scrum master in the traditional sense. W. Edwards Deming said the most important figures are unknown and unknowable but must be accounted for anyway. I think a scrum master's measurements falls into that area.

Things I would look for in a good scrum master (and what I try to do in order to be a good scrum master)--emulating and modeling agile values, influencing the team (as a teacher, coach, and mentor in understanding agile principles, philosophy, and methodologies), team growth (morale, knowledge/understanding/wisdom), team cohesion, effectiveness, and productivity. Also, what does the team think of them? I'd also look at how the scrum master is interacting and influencing other scrum masters and the company area that they touch. Are they making a positive impact and contributing to company growth? Thanks for making me think!

Very good article and thanks for sharing.

Measuring Scrum Master performance is trickier than simple math but there can be some metrics by which scrum master performance can be gauged like team performance, team cohesion, innovation, customer satisfaction, team alignment to project goal etc.
Thank you Dave and Jurgen for an informative talk.

Thanks for posting.

Thank you for the valued information!

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