PMO naysayers think that PMOs are bureaucratic entities requiring documentation tasks that take away from project teams’ previous time. We’d like to think that PMOs actually empower staff to do more for their stakeholders—in other words, bring value to their organizations. The best of these PMOs are finalists for PMO of the Year.
The goal of CAMH’s PMO when it was formed in 2012 was to develop more efficient and effective ways to serve patients. The PMO’s first project was to streamline 30 different patient referral forms into one access point—in other words, less documentation.
The PMO quickly became a place to get things done across the organization. Its role in centralizing communication has streamlined the adoption of new tools and processes.
The PMO further creates value by making sure new initiatives align with CAMH’s strategic plan. New projects must have descriptions of expected benefits.
While the PMO isn’t directly touching the patients and their families at Canada’s largest mental health and addiction teaching hospital, the work of the PMO is definitely improving the care they receive.
Please share in the comments ways your organization’s PMO delivers value and supports stakeholders.