The sooner you recognise it for what it is, the easier it will be to fix.
There are four key elements to consider in these situations - content, behaviour, tension and emotion.
Most clashes begin with a disagreement on content and escalate due to differences in behaviour people use to gain agreement. As these differences become entrenched, the tension rises, as do the emotional reactions. Which means, things continue to get worse until an interrupt takes place.
What I find fascinating is that if two people use similar behaviours to try to remedy the disagreement on content, they naturally move towards problem-solving. The clash begins when people just don’t like or agree with the way the other person is handling it.
The key to fixing a personality clash is to find a way that both sides can comfortably adopt similar behaviours as they seek a resolution OR both sides accept and tolerate the differences in behaviours.
Which means, if you are facing a personality clash, you can take constructive action to adjust your behaviour, and your levels of tolerance of the other persons way of behaving.
In a later post I will share some ideas on practical action you can take if you are affected by this problem. Meantime, take a look at the OnDemand webinar (PMI Members only) which goes into a lot of detail on behavioural differences.
Review the OnDemand webinar Engaging Stakeholders with Style