What Goes on in the Mind of a Project Manager?

From the Design Thinking & Project Management Blog
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Design Thinking has emerged as a practical methodology for driving innovative outcomes. This blog aims to explore the intersection between Design Thinking and Project Management and to start a conversation on leveraging Design Thinking for contribution to the Project Management practice.

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What Goes on in the Mind of a Project Manager?

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Have you ever stopped to think about the common characteristics you have with other Project Managers? In order to explain these to an audience of non-project managers, I generated a user persona to explain the goals, motivations, mindsets, and pain points of Project Managers.

The persona I generated is based off of interviews Aurora Melchor, a UX Designer, conducted with her team as well as additional data points that I added from my circle of colleagues.

GOALS: Keep everyone happy; Deliver value and project success; Predictability

MOTIVATIONS: Wants interesting, fun, and challenging work; Recognition and promotion

MINDSET: Likes problem-solving; Feels the urgency to “get stuff done”; Driven by accomplishment; Often does well “riding the wave” of change

PAIN POINTS: “My day is a fractured experience!”; Inadequate planning and poor estimates; Manual repetitive work across multiple applications; Having to do more with less; Risk, complexity, and uncertainty has increased (VUCA)

 

Let me know your feedback on this representation of a Project Manager.

 - What insights do you draw from the persona?

 - What can non-Project Managers learn from this persona?

 - Is there additional information that you recommend to include in the persona?

Connect with me here on Linkedin, at www.brucegay.com, or follow me on Twitter @brucegay

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Posted on: July 11, 2019 09:29 PM | Permalink

Comments (7)

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Another post of yours that I like a lot. Great Ideas there ...

Hi Bruce,

I think you did a good job with the persona!

Although I see some conflict in the “Predictability” goal and the “Challenging Work” motivator. For instance, I love challenging work, but that normally comes from the non-predictable aspects of project management. If everything was predictable, it would not be challenging.

Great Post.

Thanks guys! It means a lot.

-Bruce

Great. Thank you for sharing your thoughts on this

Have to say that's a great PM in your example (lol). I can relate to those qualities and see those in my respected colleagues as well. Got me to thinking. Thank you for sharing.

Thanks for sharing

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