Project Management

What can't be measured...: SITUATION DIAGNOSIS (Part One)

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This blog addresses management-related topics and has three areas of focus: 1. Technical skills; 2. Competencies in the field of interpersonal relations and communication (including personal organization and delegation, leadership, teamwork, conflict resolution, conducting meetings, and negotiation); and 3. Strategy (including diagnosis, strategic guidelines, and implementation).4.Technology

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What can't be measured...: SITUATION DIAGNOSIS (Part Two)

What can't be measured...: SITUATION DIAGNOSIS (Part One)

Do you know why the windscreen is bigger than the rearview mirror?

In the first article I published, many people participated by commenting on its content.

Thank you for your comments and suggestions.

Reading these comments inspired me to write this second article.

Goal Setting

Goal setting is not always easy

For example: “I will improve my listening ability”

Is it a goal? Is it well defined?

For a goal to be well defined it must contain in its statement:

- An intention (The answer to the question: What?)

- A ratio (the answer to the question: How much?)

- A time limit (the answer to the question: When?)

To be S.M.A.R.T. have to be ambitious and at the same time realistic

Situation diagnosis

In order to set a goal, for example, in the field of Listening Capacity, it is essential to know first of all where we are.

To know where we are, it is important to diagnose the situation.

It is necessary to define the evaluation parameters, the scale to be used and who will participate in the evaluation process.

Evaluation Parameters

The definition of the evaluation parameters will allow a more or less in-depth analysis.

In the field of Listening we can ask a generic question or resort to decomposition

What is your suggestion: Generic Question or Decomposition?

Rating Scale

Rating scales are instruments that aim to measure intensity, opinions and attitudes.

They consist of a graded series of items among which the respondent should indicate those that best correspond to their perception of the fact researched.

The Likert scale is most commonly used to measure the respondent's attitudes and degree of compliance with a question or statement.

Instead of answering just “yes” or “no” by rating on a scale, the respondent shows more specifically how much he agrees or disagrees with an attitude or action, or how satisfied or dissatisfied he is.

We may use an even or odd scale.

For example: 1-5 or 1-6

 What is your suggestion: Even or odd scale?

Who will participate in the evaluation process?

The assessment is performed to know what situation we are in.

We may resort to self-assessment or ask our team members, other project managers, managers of our company, friends, acquaintances, people in our family to evaluate us, or that is, a 360º evaluation.

What is your suggestion: Self-Assessment, 360º Evaluation or both?


To be able to set goals we need to know our current situation. The diagnosis of the situation is necessary.

So that we can make the diagnosis it is necessary to define the evaluation parameters, the scale to be used and who will participate in the evaluation process.

I would like to know what you think about these 3 domains:

- Generic Question or Decomposition?

- Even or odd scale?

- Self-Assessment, 360º Evaluation or both?







Posted on: January 10, 2020 02:18 PM | Permalink

Comments (7)

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Like the saying says "if it can't be measured, it can't be managed." You gave me a lot to think about for my personal goals. Oh, I prefer my Likert scale to be from 1 to 5. Sometimes you are evenly divided and need that middle value.

Dear Stéphane
Thanks for your feedback

I asked you to contribute in 3 items but only wrote about the scale to use

I would love to have your opinion on two other topic

Oi, Luis. The reason I did not answer the other two questions is that I don't have a strong opinion on either of them. I believe all your choices are valid and I don't have a preference.

Hi Luís, thank you for sharing this interesting article.

Set goals and objectives is always a hard task to perform, despite, we should work on that all the time, professionaly and personally as well.

Going straight to your final questions, I guess that we have to balance the situation aligned to the scale that the goal or objective criticity is.

If I could classify using my rational into this topic, we'll get:

Easy: Generic question, even scaled and self-assestment;

Medium: Generic question, odd scaled and 360º Evaluation;

Hard: Decomposition, odd scaled, self-assestment and 360º Evaluation;

Nevertheless, we should never forget that aim should be attainable to be done, otherwise, it will be only on the a set of to-do on ou list.

Great topic!

Dear Ivan
Thanks for your comment

We agree with:
"However, we should never forget that the goal must be achieved, otherwise it will be only in one set of tasks to be done on the list."

According to your comments:

Using the scale from 1 to 6, where 1 = Bad and 6 = Excellent

"How do you rate your ability to listen"

In your opinion self-assessment? Or self assessment and 360º assessment?

Hi Luís,

Congratulations on another valuable and enticing article!!!!

Replying to the questions you've made, in general I agree with Ivan's points of view/rational.

Concerning the even or odd scale, I believe it depends on the question/statement. Sometimes the middle value is a desired value, but probably 1-6 gives you more detailed/tendency.

Regarding your specific example, it's very difficult for someone to rate its listening capabilities and/or evolution without technology.

- Generic Question or Decomposition?
In this case the rate of evolution should be provided by technology,
Unless you are evaluating the perception of hearing capability, in which case I would use decomposition.

- Even or odd scale?

- Self-Assessment, 360º Evaluation or both?
Self-Assessment (by Technology)

What do you think of OKR as a viable alternative for goal setting?
I think you could/should write an article on this one of these days :)

Dear John
Thank you for participating in this reflection and for your opinion.

I will consider your suggestion to write an article about OKR

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