Categories: Agile, Collaboration, Communication, Digital, Disruption, Diversity, Innovation, Leadership, Project Management
They say “necessity is the mother of invention “and COVID- 19 era has been the true testament of the same. There have been multiple technological revolutions from AI based doctors, voice enable AI detecting infection from the sound of the cough, to simple chat bots providing information via voice interaction.
We are indeed moving towards a ‘touch less’ or a voice enabled economy.
Research says the overall voice and speech recognition market is expected to grow at a CAGR of 17.2% from 2019 to 2025 to reach $26.8 billion by 2025. Voice shopping is predicted to become a $40 billion business in the next two years. With COVID-19 impact this may grow even further.
So what is "Voice Enabled AI" ? The Voice enabled AI is a technology that does natural language understanding combined with voice recognition.
Does this have an impact on #futureofPMWork? Let's find out
Contactless economy: With the advent of the COVID-era, consumer behaviour has been driven by health and safety concerns. It is evident that consumers will move towards digital or the contact less economy which may give rise to product usage to be driven by voice.
Voice Commerce: Voice search has been seeing a rising trend even before COVID-19. According Juniper Research voice-based ad revenue could reach $19 billion by 2022. Organizations will experience a shift in touchpoints being converted to listening points.
Consumer Behaviour: With the slow down of the economy, unemployment on the rise, organizations consumers have become cost conscious. This would mean organizations would have to find out ways to increase improve the voice of their brands
Can we leverage Voice enabled AI to manage our projects in the #futureofPMWork ?
Some instances could be as follows:
Operational activities: Much of the operational activities of a project manager, can be accomplished with voice commands e.g setting up meetings, managing them in the virtual world and managing collaboration tools. Another usage could be status reporting from the field, using external and internal data, machine learning to provide predictions, forecast and risk analysis.
Enhanced customer experience: Voice assisted chatbots on web sites could help us to find what engages the customer most and thereby driving opportunities of revenue generation. This technology can help us to build inclusive products there increasing our customer base and improve customer experience.
EQ enabled conversations: EQ enabled Voice AI intelligent technologies could be leveraged to detect emotions from a conversation with team members and to respond to them accordingly. This data can be used for coaching and mentoring of those who needs the most to engage and inspire.
How else can we give our projects a voice or leverage voice enabled technology in our projects?
Do drop a note in the comments section and let your voice be heard 😊