Project Management

Hail the future with Voice enabled AI

From the The Future of PM Work Blog
by
What will the future be like for project managers? How will our teams change? Will robots displace human beings? Will we be able to have an edge in the age of AI? This blog will focus on our future of work—including current trends and future trends that we will experience in our workplace. Learn how project managers can leverage these trends to amplify value for customers, stakeholders, teams, the organization as a whole—and themselves. It’s all about proactively managing the transition to the future!

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They say “necessity is the mother of invention “and COVID- 19 era has been the true testament of the same. There have been multiple technological revolutions from AI based doctors, voice enable AI detecting infection from the sound of the cough, to simple chat bots providing information via voice interaction. 

We are indeed moving towards a ‘touch less’ or a voice enabled economy.

Research says the overall voice and speech recognition market is expected to grow at a CAGR of 17.2% from 2019 to 2025 to reach $26.8 billion by 2025. Voice shopping is predicted to become a $40 billion business in the next two years. With COVID-19 impact this may grow even further.

So what is "Voice Enabled AI" ? The Voice enabled AI is a technology that does natural language understanding combined with voice recognition.

Does this have an impact on #futureofPMWork? Let's find out 

Contactless economy: With the advent of the COVID-era, consumer behaviour has been  driven by health and safety concerns. It is evident that consumers will move towards digital or the contact less economy which may give rise to product usage to be driven by voice.

Voice Commerce: Voice search has been seeing a rising trend even before COVID-19. According Juniper Research voice-based ad revenue could reach $19 billion by 2022. Organizations will experience a shift in touchpoints being converted to listening points.

Consumer Behaviour: With the slow down of the economy, unemployment on the rise, organizations consumers have become cost conscious. This would mean organizations would have to find out ways to increase improve the voice of their brands

Can we leverage Voice enabled AI to manage our projects in the #futureofPMWork ?

Some instances could be as follows:

Operational activities: Much of the operational activities of a project manager, can be accomplished with voice commands e.g setting up meetings, managing them in the virtual world and managing collaboration tools. Another usage could be status reporting from the field, using external and internal data, machine learning to provide predictions, forecast and risk analysis.

Enhanced customer experience: Voice assisted chatbots on web sites could help us to find what engages the customer most and thereby driving opportunities of revenue generation. This technology can help us to build inclusive products there increasing our customer base and improve customer experience.

EQ enabled conversations: EQ enabled Voice AI intelligent technologies could be leveraged to detect emotions from a conversation with team members and to respond to them accordingly. This data can be used for coaching and mentoring of those who needs the most to engage and inspire.

How else can we give our projects a voice or leverage voice enabled technology in our projects?

Do drop a note in the comments section and let your voice be heard 😊

Photo by Moritz Kindler on Unsplash

Posted on: July 08, 2020 01:25 PM | Permalink

Comments (3)

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Very interesting., thanks for sharing.

Thanks Priya.

Note also that Google and others are working on sign-language enabled AI (for the deaf and hearing impaired).

This has it's own challenges including the fact that sign language is contextual. Signs change meaning transparently depending on context. While signing you can also explicitly re-purpose a sign to improve the flow of the signing. For example the sign for "red" can be made more specific to mean "vermillion" to avoid having to finger spell "vermillion" each time. Then there's the issue of hand movements being obscured by people moving eg blocked by objects or turning sideways (this is probably similar to some challenges of facial recognition software).

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