Project Management

Are you describing your approach or talking to their “listening”?

From the Manifesting Business Agility Blog
This blog concerns itself with organizations moving to business agility—the quick realization of value predictably and sustainably, and with high quality. It includes all aspects of this—from the business stakeholders through ops and support. Topics will be far-reaching but will mostly discuss FLEX, Flow, Lean-Thinking, Lean-Management, Theory of Constraints, Systems Thinking, Test-First and Agile.

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I was introduced to the term "one's listening" by Dr Fernando Flores in the 80s. This “listening” is what’s going on in a person’s head when they listen or read. You’re experiencing this now, likely asking yourself “what the hell is he talking about?” That’s what I’m referring to as “your listening.”

Words, in themselves, don’t have meaning. Rather they mean what the receiver gets evoked in their head. This is why communication is so fraught with mis-understanding. If people have different understandings when one person says something another person may very well hear something else (not in their ears but in their head).

This is why it is so important to attend to someone’s listening. When we've described certain concepts repeatedly, we can even anticipate what this listening will be based on past conversations. And, of course, we can ask. When writing or creating training materials, however, it is important to make a decision about what the likely listening for your audience will be.

Explanations that take this listening into account will be better than just an explanation of what you are trying to describe.

Posted on: January 22, 2021 07:03 PM | Permalink

Comments (6)

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It's true AI, nevertheless when we are leading with audiences , specially largers audiences, it's harder captivate everyone, due to the heterogeneity of thoughts. So we must also be creative.

Great share @Al. My thought here is that the virtual environment helps one be more deliberate at this, specifically by verifying what the listener received during conversations and observing how others engage with the collaborative content.

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