Project Management

Taking Care Of Your Clients By Putting Your Team First

From the The Reluctant Agilist Blog
by
Adam Weisbart | Agile | Agile 2013 | agile 2014 | agile 2015 | Agile 2017 | Agile 2018 | Agile Alliance | agile coaching | Agile Metrics | Agile Practice | agile transformation | Agile Transition | agile2014 | agile2015 | agile42 | Agilistocrats | Alistair Cockburn | autism | Bas Vodde | BigVIsible | Bob Tarne | book review | Brian Bozzuto | business agility | carson pierce | Center for Non-Violent Communication | Certification | Certified Scrum Master | Certified Scrum Product Owner | Chet Hendrickson | Chris Li | Coaching | commitment | Communication | conteneo | Craig Larman | cross functional teams | CSM | CSPO | DAD | Daniel Gullo | Dave Prior | David Anderson | David Bernstein | David Bland | David J Anderson | Dhaval Panchal | diana larsen | Digital Agency | Digital PM | digitalpm | Disciplined Agile | Disciplined Agile Delivery | Distributed Teams | Don Kim | dpm | dpm2013 | drunken pm radio | drunkenpm | drunkenpm radio | eduscrum | emotional intelligence | empathy | Enterprise Agile | Essential Scrum | esther derby | Excella | Gangplank | Gil Broza | Howard Sublett | Individuals and Interactions | Jean Tabaka | Jeff Sutherland | Jesse Fewell | Jessie Shternshus | jim benson | johanna rothman | john miller | Jukka Lindstrom | Jutta Eckstein | kanban | Kanban Pad | kanbanfor1 | Ken Rubin | Kenny Rubin | Kim Brainard | lacey | Language | Large Scale Scrum | Larry Maccherone | LeadingAgile | lean | Lean Kanban North America | LeanKit | LESS | lkna | luke hohmann | lyssa adkins | Maria Matarelli | Mark Kilby | Marshall Rosenberg | Michael Sahota | Mike Vizdos | Modern Management Methods | modus cooperandi | Natalie Warnert | Nic Sementa | Non-violent communication | North American Global Scrum Gathering | NVC | Olaf Lewitz | ├średev | ├średev 2013 | organizational agility | Organizational Change | overcommitment | Patrice Colancecco Embry | Paul Hammond | personal kanban | personal productivity | personal project management | Peter Saddington | PMBOK | PMI | PMP | podcast | portfolio management | Product Development | Product Owner | Product Ownership | productivity | project management | Project Management Institute | Rally | Release Planning | reluctant agilist | Renata Lerch | retrospective | Richard Cheng | Roman Pichler | Ron Jeffries | SAFE | Safety | Sallyann Freudenberg | scaling agile | Scaling Scrum | Scott Ambler | Scrum | Scrum Alliance | Scrum Gathering | Scrum Master | ScrumMaster | self organizing teams | SGPHX | SGPHX 2015 | Shane Hastie | social engineering | SolutionsIQ | SoundNotes | sprint planning | Team | teams | Temenos | The Improv Effect | Things | Tom Perry | troy magennis | User Stories | value | Vivek Angiras | waste | Waterfall | What We Say Matters | why limit wip | women in agile | Woody Zuill | show all posts

About this Blog

RSS

Recent Posts

Ryan Ripley - Fixing your Scrum

Leadership is Language with David Marquet

Agile for Non-Software Teams w/ Gil Broza

Understanding Trauma w/ Brandon Brown

The Power of Volunteering w/ Reese Schmit



At the DigitalPM 2013 Summit, Rachel Gertz gave a presentation called “Your Clients Matter, So Put Your Team First”. During the presentation she made the case that if you really care about giving the client your best, the most important thing you can do is make sure that the people who create the stuff you give to the client are well cared for. Deep with the Servant Leadership is this one.

Rachel’s approach to project management is heavy on the empathy, individuals and interactions “agile” side of things. But what makes Rachel’s work even more unique is that over 90% of her interactions with people are virtual, and most of that is just voice. So, if you are among the crowd who has been struggling with the communication challenges that come with distributed teams, theStrayMuse=Yoda.

Rachel works at Louder than Ten 
She tweets as The Stray Muse 
She blogs here  (warning, not always 100% SFW)
And she’s all about the unicat

Posted on: December 17, 2013 01:37 PM | Permalink

Comments (0)

Please login or join to subscribe to this item


Please Login/Register to leave a comment.

ADVERTISEMENTS

"Clothes make the man. Naked people have little or no influence on society."

- Mark Twain

ADVERTISEMENT

Sponsors