3 Ways to be a Better Communicator

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Categories: Communication, Teams


As project managers, it's easy to get caught up in the technical aspects of our jobs. For example, if you are in IT, there is always a new bit of code, application or hardware that -- if you invest the time in learning about it -- will make your work easier. 

But I'd like to share the number-one way you can actually improve your project management skills -- and it won't take days of learning a new technology or software. It's by using communication skills you already have in a more focused, conscious manner. 

  1. Build communication into your everyday plan. Project managers tend to get pulled in multiple directions. So instead of being the driving force behind the information flow, you end up reacting to the latest problem or sponsor demand. While you are never going to be free of these things, you can manage them more effectively by creating a communications plan. This can be as simple as having a daily status meeting to cover where everyone is, or as elaborate as a multilayered communications plan that accounts for interactions with sponsors, team members and stakeholders. Either way, start by planning for how you want to manage your daily communication, and your project management will get easier. 
  2. Be specific. We find ourselves dealing with very complex and difficult projects. With this complexity comes the challenge of making clear your directions, instructions, timelines and goals. The best way to overcome that is by being extremely specific. As a project manager, you may not have the industry-specific technical skills needed to understand every aspect of your project, but you should know what goals are driving the project, which means you have the ability to set and understand very specific objectives for your team. This is going to help you not only manage the workflow more efficiently, but your communication with your sponsors, stakeholders and teams will be more efficient because you are going to have more specificity with which to address their questions and concerns.
  3. Show empathy and support. You know what pressure from sponsors, stakeholders and team members feels like. So take a step back and think about how those parties feel as well. After all, you are often at the center of the flow of all information into and out of the project. So to really move your communication and project management skills forward this year, be consciously aware of how the flow of information -- or lack of it -- can make your team and stakeholders feel. Let them know you understand how they feel about being a little behind on the information curve. Express your support for the project and the work that is being done. Often this little step of positive communication can win you big points with stakeholders. 
With these three tips, you can do a better job of managing the aspects of communication that you can handle -- making the aspects you can't always control a little easier to navigate. 

Read PMI's The Essential Role of Communications to learn how effective communication impacts the success of your projects and programs. 
Posted by David Wakeman on: January 24, 2014 01:13 PM | Permalink

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