I saw this potshots comic today and liked it, so I'm sharing it.
Why do many people (myself included) find it so hard to communicate? I actually find it pretty easy to broadcast (as you can see from my posts), but true interactive communication is difficult. I'm not sure if it's the risk of exposing my feelings, if its a disconnect of values with the person I'm communicating with, if it's my attitude, or if I just don't add anything of value to the person I'm communicating with. Or is could be I'm just overthinking everything :)
Regardless, I frequently challenge my own ability to communicate. Granted, I thought I was a good communicator until I had children, but I found that what I thought I communicated clearly, was not received clearly.
My path to green for this is to keep on trying, Use active listening and watch for body language signs, paraphrasing back what the person said, and accept that I don't have to respond to everything said to me. I can acknowledge with a smile or the nodding of my head.
Anybody else find communication more difficult that it should be?
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David L. Davis PMP, PgMP, PBA
Senior Project Manager OhioHealth
|I wanted to share a recent event that is in line with our communication war stories topic. Over the last couple of days, my team has been trying to work a project and secure some critical data that is hard to get. Our different teams were tripping over each other trying to understand what we were doing. Here is our situation: My company qualifies customers for services on estimated guesses. After the customer is installed and using the services, my company now gets real data and knows how well a customer can use a service and what additional services and speeds for which a customer can qualify. What we needed was the original qualification (the promise given to the customer), not what the actual data after the install says. We were using words like original loop qual, loop qual at point of sale, service promise, estimated loop qual, and calculated qualification. Impact: This part of the project was in confusion and getting no where. Subsequent analysis dependent upon this data downstream could not proceed. This data was on the critical path. If the wrong data is pulled, we come up with the wrong conclusions or have to restart the data pull. Then, the project gets delayed or is implemented poorly. Next steps and results: We had to get everyone on the phone and clear up the confusion immediately. Next, we had to clearly define what the actual ask is for that data. Last, we memorialized that definition so that there was no more confusion. Sounded like a lot of work, but it was absolutely necessary. Did we do it right? Was there something else we should have done?|
I just had to post something that happened to me today that fits exactly into our topic at the upcoming PMI North America Congress Session. We had a review today on a set of customer communications that will occur in series. Today's review was different than what was agreed upon last week. It almost gave the feel like folks went off for the weekend and forgot after some heavy tailgating. LOL Ever have that happen to you?
A little More Detail: The inital plan would 1) issue a welcome email, 2) send customers a return equipment email, 3) send them a second equipment return email, and then 4) send them a final equipment return email. Last week, we agreed to consolidate it down to two communications instead of four. Today, we were talking about four again. Sounds like Groundhog Day, right??
This is not a chastisement of anyone in particular. This happens all the time to very good, smart people. In this case, the team was able to refer back to semi-official notes and memory to get folks aligned again.
What happened to your project(s) recently that you can share with all???