Project Management

Voices on Project Management

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Voices on Project Management offers insights, tips, advice and personal stories from project managers in different regions and industries. The goal is to get you thinking, and spark a discussion. So, if you read something that you agree with--or even disagree with--leave a comment.

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Cyndee Miller
Lynda Bourne
Kevin Korterud
Conrado Morlan
Peter Tarhanidis
Mario Trentim
Jen Skrabak
David Wakeman
Wanda Curlee
Christian Bisson
Ramiro Rodrigues
Soma Bhattacharya

Past Contributers:

Jorge Valdés Garciatorres
Rex Holmlin
Vivek Prakash
Hajar Hamid
Dan Goldfischer
Saira Karim
Linda Agyapong
Jim De Piante
sanjay saini
Bernadine Douglas
Judy Umlas
Abdiel Ledesma
Michael Hatfield
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Alfonso Bucero
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Taralyn Frasqueri-Molina
William Krebs
Marian Haus
Shobhna Raghupathy
Peter Taylor
Joanna Newman
Jess Tayel
Lung-Hung Chou
Rebecca Braglio
Roberto Toledo
Geoff Mattie
Dmitri Ivanenko PMP ITIL

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Viewing Posts by Cyndee Miller

Adventures in Leadership

By Cyndee Miller

Going to PMI EMEA Congress is a little bit like going back to school. You pick your sessions, learn a ton and (hopefully) come out with some new ideas on how you want to do things. But sometimes it’s good to be in on the action, too.

I personally was ready to bust out for some real-world adventure, so I headed over to One Microsoft Place. Part of Dublin’s burgeoning tech scene, Microsoft’s European HQ in Leopardstown, Dublin is still relatively new—it only made its grand debut last year. Home to some 2,000 staff members of roughly 70 nationalities, it was specifically designed to be a physical manifestation of the company’s digital transformation. So along with a rooftop garden with some pretty sweet views, the 34,000 square-meter (365,973 square-foot) digs include a “digital lake” comprised of 125,000 LEDs, a DreamSpace for teaching school kids all about tech—and plenty of collaborative spaces aimed at uniting the company under a common vision.

I wasn’t the only one checking out Dublin’s project scene. Some other adventurers headed over to the Royal College of Surgeons in Ireland. That one had to be interesting. I was there last summer to film a video case study about how the 235-year-old school revolutionized its training program—winning a 2018 PMI Award for Project Excellence along the way. Yet another group of congress attendees ventured over to Teeling Distillery to get all the technical details on how the upstart makes a whiskey good enough to take on local stalwarts like Jameson. (Probably best I left that one to others.)

Back at the convention center, my fellow attendees engaged in some more immersive sessions.

Opening keynoter Jamil Qureshi kicked off his interactive workshop with quite the question: If everyone in the world were to suddenly change genders, how would that transform how we act? How we lead? The decisions we make? Would there be more parity for women? Would there be less war? The workshop put into practice one of the key concepts from his Monday presentation: To act differently, you must first think differently.

Mr. Qureshi wasn’t the only one pushing attendees to change the way they think. Karin Hurt and David Dye of Let’s Grow Leaders challenged attendees to root out what incites a fear of speaking up at their organizations. Project managers drew those fears on index cards, then looked for commonalities among their fellow attendees. One thing that doesn’t work? An open-door policy, said Mr. Dye. Instead, leaders should get out there and ask questions—not wait for answers to come to them.

In another workshop, attendees faced a whole other kind of adventure with Mission Possible: Escape from Earth—Agile Edition. Santi Alcaide, PMP, of Play To Growth, and Alfred Maeso Aztarain, PMI-ACP, PMI-PBA, PMP, of Netmind, used the game to spark new ways of leading virtual teams.

And Maria Fafard, PMP, of Capital One introduced role-playing scenarios to teach project professionals how to be better facilitators, especially when conflict or tensions arise. “Before you facilitate any meeting, consider and mitigate any risks that may take your discussion off track,” she said.

The common denominator in all this immersion therapy? Project leaders are faced with a barrage of change, forcing fundamental shifts in how we think, work, play—and lead. How have you changed your leadership style?

Posted by Cyndee Miller on: May 15, 2019 07:52 AM | Permalink | Comments (2)

Disruption? No Prob for a Rogue Monkey Like You

by Cyndee Miller

The rogue monkey gets the banana. Researchers first made the discovery in the late 1970s, but the lesson remains for project leaders looking to keep pace with disruption.

Let’s peel this one back: In Jamil Qureshi’s opening keynote at PMI EMEA Congress in Dublin, Ireland, he told the tale of one monkey that chose not to believe the evidence put forth by its monkey colleagues that came before. It questioned the bias of its environment, adjusted its mindset—and was rewarded for its defiance. Seeing any parallels?

“I cannot tell you the value of a rogue monkey in your organization,” said Mr. Qureshi, a psychologist and performance coach. “Every single thing worth having on this earth has come from rogue monkey thinking.”

The greatest inhibitor to human performance, Mr. Qureshi said, is a steadfast adherence to our belief systems. (We all have them. Trust me, you’re no magical exception.) “We prove ourselves right even when we’re wrong, and that’s the problem.”

We must be willing to change the way we think. It’s the foundation of our decision-making process. “We think, we feel and then we act,” he said.

Hold off on the grand gestures, though.

“Proving ourselves as leaders is not about doing something dramatic. It’s about doing something a little bit more, more consistently,” said Mr. Qureshi. True leaders look inward, find what they already do well—and do more of it.

None of this will go very far without proper motivation, however. We’re drawn toward our most dominant thoughts, he says. And if those thoughts sound like “don’t fail” …? Um, we’re in trouble—our subconscious will only hear “fail.”

“People who are truly disruptive are motivated by what they seek to achieve, not by what they seek to avoid,” he said.

That’s how you move teams “from transactional to transformational.” The really bold ideas come from making the connection between two previously unconnected things. Look at PayPal, Spotify or Skype. “It took someone outside the sectors to give us what we wanted,” said Mr. Qureshi. Too often, companies and project teams are bad at being different—but the future demands it. “The only way to stay future relevant and future literate is to think about what the customer is valuing all the time, not what we wish to sell.”

So, are you ready to go rogue?

Posted by Cyndee Miller on: May 14, 2019 03:16 AM | Permalink | Comments (4)

Recognition That Goes Beyond International Women’s Day

 

by Cyndee Miller

There’s no denying the buzz around gender diversity and parity in the workplace over the last couple of years. Last May, when PM Network ran a cover story about the state of women in project management, we saw the issue taking on an “extraordinary and undeniable urgency, with demands for gender equality rising to a roar heard around the world.” From Washington, D.C., USA to Sydney, Australia, millions of people marched for the cause. In Spain alone, more than 5 million workers took part in a “feminist strike." And it looks this year will be the same.

So after all the protests, after all the articles about equal pay in the workplace, after all the calls for female representation in the C-suite, how is it that the world has made so little progress?

Indeed, by some measures, we’ve even slid back: Last year, proportionately fewer women participated in the labor force, according to the World Economic Forum’s (WEF) latest Global Gender Gap Report. And the situation may get even worse in a workplace increasingly driven by rapidly changing technology. Working with LinkedIn, WEF found women represent only 22 percent of the artificial intelligence (AI) workforce and that they’re less likely to be in senior roles or signal expertise in high-profile, emerging AI skills.

At the current rate of change, WEF predicts it will take 202 years to achieve economic parity. Two centuries? That’s spectacularly depressing.

In some ways, the project management profession may serve as a blueprint for achieving greater workforce inclusivity. Women are now a fixture in the profession, often leading prominent or priority projects. Check out that picture above. Those are just some of the powerful female project and program managers featured in PM Network in the past year alone. These women delivered results, from rebuilding a veterans’ healthcare facility decimated by Hurricane Katrina to testing a viticulture robot on an Italian winery. They got it done. They made strategy a reality.

The project management profession isn’t perfect, though. As in many other fields, wage disparities persist. There’s an approximately US$11,000 gap between average male and female project manager salaries in the United States, according to the latest edition of PMI’s Earning Power: Project Management Salary Survey. China follows a similar pattern: CNY220,036 for men versus CNY193,502 for women, on average.

So what needs to change? A big part of the problem comes down to actually recognizing there’s a problem. PMI 2019 Pulse of the Profession data show 65 percent of male respondents say women face “no major obstacles” in project management today. Only 39 percent of women agreed with that.

The blinders have to come off if organizations are going to attract the best project talent and capitalize on the full value women bring to the management ranks. And that’s going to take some real effort.

“Diversity, gender equality, it’s not something that changes overnight—because people’s opinions don’t change overnight, unfortunately,” says Kush Dhillon, engagement manager at Capgemini in London, England. “It’s a learning process.”

It’s also a process that must be fully supported by senior leaders committed to making it an ongoing conversation.

“And through that, I absolutely fundamentally believe—and it’s been proven—that the business will do better, the people in your business will be happier,” she says.

Ms. Dhillon is part of the upcoming episode, “Empowering Women and Girls” on Projectified™ With PMI. I got a sneak preview and strongly recommend you download it next Wednesday (13 March). After all, the discussion should go on long after we mark International Women’s Day today. (And while you’re at it, you should also check out “Women in Project Leadership — Gaining Ground” from last June.) You can also head over to fellow Voices blogger Jen Skrabak, PfMP, PMP, who recently took a look at three cognitive biases holding women back.

Get this right and the effects would be massive. According to the Women in Work Index 2019 from PwC, if Organization for Economic Co-operation and Development countries matched their female workforces to that of Sweden—which has a 69 percent female employment rate—the total GDP boost could be as much as US$6 trillion.

In the meantime, the reporter in me wants to hear about your experiences. Do women in project management still face significant obstacles? Are you seeing improvement?

Posted by Cyndee Miller on: March 08, 2019 02:20 PM | Permalink | Comments (5)

Get Out of the Way

by Cyndee Miller

Project leaders aren’t exactly known as rebels.

And Luke Williams pulled no punches on why that needs to change, calling out project and program managers as frequent barriers to anything beyond incremental change. Too often, he said, they stick to established systems.

“Project management can exacerbate this path dependence,” the New York University professor said in his closing keynote at PMO Symposium. “You’re the ones enforcing this path.”

There’s far too little emphasis on delivering discontinuity, he said, which puts most organizations in a bad spot: Complacency is literally the most dangerous attitude in business.

So go ahead, chuck the best practices and traditional success measures and embrace your inner rebel. Forget reasonable predictions. Go for unreasonable provocations‪, Mr. Williams told attendees.

In his eyes, that’s the biggie: The most important thing a project leader does is manage the organization’s ideas. 

Not every idea is going to work—there are bound to be some spectacular flameouts. So he encouraged project leaders to give themselves and their teams permission to be wrong.

That mindset can admittedly be a wee bit unsettling. But if you're going to commit to disruptive change, he said, your job is not to make everyone happy—it’s to make everyone uncomfortable.

The upside, according to Mr. Williams: Truly unexpected ideas have less competition—which means a longer lead time for execution and a stronger chance of success.

Who’s ready to embrace their inner rebel?

Posted by Cyndee Miller on: November 16, 2018 03:46 PM | Permalink | Comments (12)

Evolve, Rinse, Repeat: Next-Gen PMOs In Action

by Cyndee Miller

Disruption isn’t just change on steroids. It signals a fundamental shift in an organization’s DNA and how it sees itself—like say, when Australia’s largest telecom Telstra set out to become a world-class tech company.

It was a bold move—that was fizzling. So after an external assessment revealed 30 percent of Telstra’s capital investment projects were missing the mark, the company created a central PMO. Fast-forward about five years: 100 percent of its benefit KPIs are on track—and Telstra is named the 2018 PMO of the Year.

It certainly didn’t happen overnight, said Rob Loader, PMP, as he accepted the award at PMO Symposium with Peter Moutsatsos, PMP, the company’s chief project officer. The PMO had to transform the entire company culture, introducing a enterprise-wide gating model and creating a team of engaged sponsors.

“It’s been five years of blood, sweat and toil but also tears of joy and satisfaction as well,” said Mr. Loader.

But he also acknowledged that the PMO will need to “continue to evolve in a very different world both for telecoms and for project management.”

Kudos to Telstra and other two finalists that deftly navigated disruption in their own right:

Financial services companies, cutting-edge innovation—now there are two phrases that rarely go together. But Sloenvian insurance company Triglav Group knew a tech transformation was the only way to address changing consumer habits. To avoid the failures it had seen with past large-scale digitization projects, Triglav elevated its PMO giving it a direct link to the C-suite and the board of directors. Already one of southeastern Europe’s largest financial institutions, Triglav is now in a prime position for future growth, with the PMO’s digitization efforts helping the company post a 160 percent jump in online sales—and a 15 percent drop in operating costs.

PMOs are fairly de rigeur in just about every sector at this point, but a PMO in a school district definitely got my attention—especially when I saw the results. Tacoma Public School District serves more than 30,000 students in the U.S. state of Washington, but educators were struggling to keep kids engaged. With the PMO’s help in running innovation projects, though, the district saw graduation rates jump from 55 percent in 2010 to 86 percent in 2016. And they did it with hyper efficiency, raising the project completion rate from 10 percent to 90 percent over four years. With those kinds of numbers, the PMO is turning into a model for other school districts—and has spurred an interest in project management among administrators, teachers and even students

Look for in-depth features of the three PMOs in upcoming issues of PM Network and check out video case studies on PMI’s YouTube channel.

Or perhaps your PMO is ready for the spotlight? Check out how to apply for the PMO of the Year Award here.

Posted by Cyndee Miller on: November 16, 2018 01:53 AM | Permalink | Comments (10)
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