Voices on Project Management

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Voices on Project Management offers insights, tips, advice and personal stories from project managers in different regions and industries. The goal is to get you thinking, and spark a discussion. So, if you read something that you agree with--or even disagree with--leave a comment.

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Cameron McGaughy
Marian Haus
Lynda Bourne
Lung-Hung Chou
Bernadine Douglas
Kevin Korterud
Conrado Morlan
Peter Tarhanidis
Mario Trentim
Jen Skrabak
David Wakeman
Roberto Toledo
Vivek Prakash
Cyndee Miller
Shobhna Raghupathy
Joanna Newman
Christian Bisson
Linda Agyapong
Jess Tayel
Rex Holmlin
Ramiro Rodrigues
Taralyn Frasqueri-Molina
Wanda Curlee

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Agile Evolves

3 Tips to Enhance Your Leadership IQ

3 Tips for Becoming a Better Listener—and a Better Project Manager

Maximizing the Value of Agile

3 Tips to Enhance Your Leadership IQ

By Peter Tarhanidis

The boards I serve have common opportunities and challenges revolving around promoting a brand, balancing the operating budget and growing capital. Yet, while flawless leadership is expected, in actuality it is difficult to sustain.

As I reflected on why many organizations were challenged around execution, I realized that executives must improve their leadership intelligence around three key factors to enable success:

  1. Improve speed and quality. When leaders struggle to make quick or quality decisions, it’s often viewed as not having the right team in place, or not having enough intelligence on the matter or the specific responsibilities related to the decision. One can increase cognitive abilities through investing in formal education, training and access to subject matter experts to gain the necessary knowledge.
  2. Repair team alienation and restore loss of confidence. Building trust in teams can improve leadership intelligence. Commit to a path of restoring relationships by understanding yourself and others. Assess emotional intelligence techniques to gain self-awareness and rationale for team motivation.
  3. Become aware of stakeholders on social media. Thanks to social media, a large audience judges every executive decision. Expand stakeholder relationship management to include communication and change management via social media channels. Seek out team members who are knowledgeable in social media so that they can proactively engage stakeholders and integrate feedback to reduce blind spots.

In my experience as a mentor and leadership coach, these tips can help align decision-making, leader accountability and stakeholder engagement to the needs of the customers, and improve the overall culture of the organization. As a result, the brand will come to life.

How have you improved your leadership intelligence?

Posted by Peter Tarhanidis on: September 06, 2017 10:54 PM | Permalink | Comments (7)

3 Tips for Becoming a Better Listener—and a Better Project Manager

by Dave Wakeman

Project managers, first and foremast, are often considered as communicators. Early on, when I first received my Project Management Professional (PMP®) certification, I remember someone telling me that 90 percent of a project manager’s job was communicating.

The thing about communicating is that in too many instances we consider it to be about talking at or to people. But how much time do we really spend listening—far and away the most important part.

Listening should be one of your strongest strategic allies. It enables you to get on-the-ground information, allows you to tap into experts, and helps you to see the real role and value that the project can play in your organization.       

Here are a few ideas on how to make listening a bigger part of your communication strategy.

1. Be open and engaged to the feedback of your stakeholders. It’s easy to say that you are open to conversations and that feedback is something you want, but are you actually following through in a meaningful way with your stakeholders?

If we aren’t careful, it’s entirely possible that we say we want to hear from people. But in practice, we rush them, dismiss their concerns and quickly shuffle them off to something else.

You need to be present and open to conversations from your stakeholders and not attempt to end the conversations as quickly as possible. Your colleagues and stakeholders may not be able or willing to get to the point right away due to nerves, the need to come up with a new idea through conversation or some other underlying factor.

2. Ask questions. This goes along with being open and engaged. One of the key skills I have developed over the years as a consultant is the ability to use questions to uncover the real challenges at the heart of a situation. 

As a project manager, people will come to you with a conversation that is often built around pain.

“Our project is delayed.”

“Our teams aren’t working well together.”

“We don’t have the budget to complete this task.”

The real issue lies with one question: “Why?”

You must ask the questions that uncover the root causes of the pain that aren’t being spelled out in the conversation.

3. Keep an open mind. As a modern day project manager, you aren’t going to have all the answers. The beauty of the modern project is that everyone has a specialty that they are handling. They have unique experiences that they bring to the project and their point of view is going to be different than anyone else’s. 

Your job as a project manager is to harness that expertise and direct it in a manner that enables you and your project to receive the best possible benefit from all these experiences, experts and ideas.

To do that, you need to be open-minded, which means that you have to be careful not to allow your preconceptions overwhelm the information being presented in the conversation. You have to be open to the idea that new information will change the information you already have and the ideas that you have already formed.

If you keep these ideas in mind, you will be a better listener. If you are better at listening, you will likely be a better communicator—and this will make you a better project manager.

How have you developed your listening skills? 

BTW, if you like this stuff and the stuff I usually post, I do a Sunday email that talks all about value, connection, and humans. You can get that for free by sending me an email at dave @ davewakeman.com

Posted by David Wakeman on: September 06, 2017 11:09 AM | Permalink | Comments (18)

Project Success Buzzwords: Are These the Same?

By Linda Agyapong, PMP

I received a lot of interesting feedback on my last post, “What Defines Project Success,” which has necessitated a follow up.

For those who missed the discussion, Aaron Shenhar et al. summarized it perfectly by saying there is no one-size-fits-all definition for project success. Instead, it’s based on the philosophy of “how different dimensions mean different things to different stakeholders at different times and for different projects.”

Every project is different and hence could have different success criteria.  These were the exact same sentiments that folks shared in the discussion on my last post. This time we’ll dissect the concept of project success by breaking down some of the buzzwords surrounding it.

Project managers Jim, Mary and Alex (the same characters from our prior discussion), entered into a high profile kick-off meeting with some Fortune 500 clients regarding an upcoming million-dollar project. When the floor was opened for the clients to ask questions, they unanimously said that nearly 50 percent of the discussion went over their heads because all they could hear were buzzwords.

These buzzwords were “project success” vs. “project management success” and “project success factors” vs. “project success criteria.” The clients could not figure out if they meant the same or not. Let’s help Jim, Mary and Alex break down these buzzwords to their clients based on recent research I performed.

Project Success vs. Project Management Success

Terry Cooke-Davies embarked on an empirical study to identify the factors that are critical in obtaining successful projects after stakeholders had been disappointed with the project results that were being obtained. His study was to address the following three broad concerns:

·         The factors that make project management successful

·         The factors that make projects successful

·         The factors that make projects successful on a consistent basis

Although his three concerns may appear to be intertwined, Anton de Wit provided a distinction: Project success identifies factors that help to attain the overall objectives of the project, whereas project management success focuses on addressing some of the project’s constraints (including time, cost and quality) within the project.

Based on this understanding, Mr. Cooke-Davies concluded that there is a cycle of individual success (such as an individual’s leadership style), which leads to corporate success that later transforms into corporate best practices. As such, once these best practices are consistently applied, it could lead to making projects successful on a consistent basis.

Project Success Factors vs. Project Success Criteria

In their research, Ralf Müller and Kam Jugdev argued that project success factors identify the specific elements within the project “which, when influenced, increase the likelihood of success.” They added that these are the independent variables that enhance the success of the project. And Mr. de Wit described them as “those inputs to the management system that” directly or indirectly lead to the project’s success. (Can you name some specific examples?)

Conversely, Dr. Müller and Dr. Jugdev explained that project success criteria are the measures (or acceptance criteria) by which the final outcome of the project will be judged, i.e., whether the project is successful, challenged or a failure. They added that the project’s success is measured by these dependent variables. (Can you name some examples?)  

So there you have it! Are you enjoying this ride so far?

In my next post I’ll tie this concept of project success to the stakeholder. Until then, I’m interested to get your perspective on this topic.

Posted by Linda Agyapong on: August 01, 2017 08:34 PM | Permalink | Comments (11)

3 Tips For Embracing New Ideas

by Dave Wakeman

Back in the old days of command-and-control project management, ideas were mostly helpful at the front end of a project: during the planning phase. But as we’ve moved away from command and control into a world of specialization, ideas in projects and project management have taken on an entirely new role.

More than ever, ideas are what make the difference between success and failure.                           

For many project managers, however, it’s challenging to embrace and utilize new ideas and new ways of approaching problems.

Here are a few ideas on how to embrace new ideas more readily in your regular project work.

1. Understand that your team is full of experts.

Old-school project managers needed to have a high level of expertise in many areas, but today project managers’ key skill is really the ability to communicate. This means it’s likely the project manager doesn’t really know everything about every aspect of a project.

Which is actually good for embracing new ideas. Because as someone who has the key role of communicating and putting team members in the position to be successful, you have to understand that you are dealing with teams of experts. They’ll have ideas—be sure to listen to them.

2. Always focus on outcomes.

I know that the idea of focusing on the outcomes should be common sense by now. But in too many instances, project managers still focus on activities rather than outcomes.

So focus on the outcomes and allow your teams to have the flexibility to take the actions they think will lead to a positive result.

3. Find a new point of view.

Too many people become wed to one way of looking at things.

The problem with that mentality ties back to my first point: project managers can’t control every decision. We don’t have expertise on everything that is going on in our projects.

Get out of your own head and try to gain a different point of view. Think about a challenge from the viewpoint of the end user, the sponsor or the members of the team required to do the work. Thinking from another point of view will help you come up with a different set of ideas that you can bring to your project.

The old ways of doing things or a one-size-fits-all approach doesn’t work in every case any longer. The success or failure of your project is likely tied to the ability of you and your team to come up with and implement new ideas.

How do you ensure you’re noticing and taking advantage of new ideas on the projects you lead? 

Posted by David Wakeman on: July 24, 2017 10:54 AM | Permalink | Comments (15)

A Checklist for Shared Outcomes

By Peter Tarhanidis

I was recently assigned to transform a procurement team into one that managed outsourcing partnerships. I realized the team was very disengaged, leaving the strategy up to me to define. There was no buy-in. The team and the partnerships were sure to fail.

But I was determined to make the team successful. For me, this meant it would be accountable for managing thriving partnerships and delivering superior outcomes.

To get things back on track, I had to first get alignment on goals. Setting shared goals can help to shape collaborative and accountable teams that produce desired outcomes.

Establishing goal alignment can be a difficult leadership challenge; however, leaders must gather the needs of all stakeholders and analyze their importance to achieve the desired organization outcome.

I often use this checklist to tackle this challenge:

  1. Set shared goals in consensus with teams to motivate them to achieve the desired outcome.
  2. Link shared goals to key performance indicators (KPIs) that lead to the desired outcome.
  3. Integrate goals into individual and project performance reviews to drive accountability.
  4. Measure KPIs to keep teams on track.

I used this checklist during the procurement team project and it helped to reset and reinvigorate the team. Once we aligned around shared goals, team collaboration increased and the organization started to achieve the targeted business benefits.

If you’ve used a checklist like this before, where have you stumbled and how did you turn it around?

Posted by Peter Tarhanidis on: July 18, 2017 03:55 PM | Permalink | Comments (11)
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