Make it or break it!
In the world of Business Transformation (BT), project management plays a critical part in the successful delivery of the business transformation programs to an extend where I can say it is a “Make it or Break it”
And why is that?
Imagine a school music play and the effort required to coordinate everything to get it done successfully. Of course, there is a lot of planning, coordination and execution that goes into it to produce a high quality school play
Now imagine an orchestra and the effort required to get this done successfully. In essence and to the inexperienced eye, the tasks may be similar but the effort and complexity are just a different ball game altogether
This is the same thing when it comes to managing a non-BT project and a BT project. The main tasks of initiation, planning, execution, monitoring and closing may look the same on the surface but underneath the skeleton, is a different level of complexity
Having said that, BT project management requires a different calibre of project managers to help get the beast out of the door while achieving business outcomes
To be on the same page, let’s define what business transformation is. Business transformation is a significant change that an organization goes through impacting its people, process and/or technology. The change is usually a complex one with long term business outcomes to be achieved
Project management becomes the core part of delivering the business transformation and ensure that business outcomes are achieved. The calibre of the BT project manager is therefore a lot more complex and at a higher level of maturity. Below are the key characteristics for a successful business transformation project manager
Exceptional Business Acumen
Visionary and can see beyond the short term goals
Can see different angles and prospective
Diversified skill set
Knows and understands failure
Knows the job and acts beyond it
When market environments or conditions shift, organizations must often make fundamental changes to how they operate in order to cope
Business transformations—which are initiated in reaction to current or foreseen pain points, such as cost reductions, capability builds or digital transformation—create a new capability or a new reality in a sustainable, consistent and collaborative way
The process should be like film making
In filmmaking, everything starts with an initial story or a vision of what the film will be about, the message it is going to send, the general purpose and so forth. I have no doubt that great film directors can actually see the film in their head before anything is spent or made.
Leaders of business transformation programs must also understand their purpose and visualize success at all levels—including the end game—before making a single change.
At the same time, leaders should have a thorough understanding of the people involved and the business processes being changed. Before executing on tactical projects, a successful transformation should first seek a clearly defined purpose and attain a solid understanding of people and processes. After all, people and processes are the binding fabric of all transformation efforts.
You must understand how the change you are bringing will affect how people behave, communicate, think and do business. To me, people are the single most important aspect of ensuring a successful and sustainable transformation.
So, start by understanding:
That should serve as a good basis to build quality engagement and communications. The goal is to create a collaborative and transparent platform to ensure that all requirements are captured.
People and process go hand in hand. You cannot understand one without the other.
A successful business transformation seeks to understand the current processes, variations, inconsistencies, pain points and interdependencies before venturing into changing systems, organizational structure or implementing a new way of doing business.
A business process to a transformation is like a compass to a ship. It ensures the business transformation team is:
Has your organization undergone a transformation recently? How did you ensure you were moving in the right direction?