We need Project Managers that leads by example and jumps in to help any project team member when they are in need of help. I do not like the term "Servant Leader", it sounds like it came out of the 1700's.
Project Managers need to get their hands dirty too. Don't just direct and watch the action sipping your cup of coffee. Involvement with your team to make adjustments to keep the project moving is important. Be there for your team. If there is a task you can do, then do it.
A good example of a Project Manager getting their hands dirty was a Data Center inventory project that I was involved in. I was the Systems Administrator assigned to inventory every piece of hardware / software in the Data Center. The Project Manager got on his hands and knees in the Data Center to help me take inventory and create the Data Center floor plan.
I have gotten my hands thirty on many of my own projects looking underneath the Data Center tile floor to plan hardware projects.
Just get your hands dirty. It's a rewarding experience when you can help out. There is soap and water to clean your dirty hands when you are done.
Leadership with no borders sounds better than Servant Leadership.
You are the Project Manager for two important projects that need your attention on a Saturday night what do you do? Have the right people on the project.
I had a Radiology/Pharmacy system relocation go-live that involved moving the system across town to a new Data Center. The second project required some critical tasks to be performed for another project that cannot move forward until two critical tasks are completed.
The players that supported me was a Business Analyst, Data Center Operations Supervisor, and HP Field Engineer to shut down and pack up the hardware at 23:00 to let the moving company deliver the system to the new Data Center.
The system arrived in the new Data Center in good condition. The Data Center was already prepared for power, network connectivity, and telephone lines. Everything went well except an issue with a legacy application that had issues with a modem. I had to leave the team and work on my second project that I was the only player that could do two critical tasks to keep the project on track.
I had to drive back to the old Data Center to perform the two critical tasks. It's 03:00 and I go to work and everything went according to my plan and I finish at 04:30.
Time to drive back to the new Data Center to help the team get the legacy application working. We get the application to work at 11:00 Sunday morning.
The key to a successful project go-live is teamwork, it's so important to support each other. Having a good Risk Assessment review meeting to make sure you cover everything in your go-live plan is so important to catch anything that you might have missed on the plan.
(Note - this article was originally written by Drake Settsu and published on DrakeSettsu.BlogSpot.com in December 2013)
The Symphony Orchestra Conductor interprets a composer's score to set the tempo for the Orchestra. The conductor stands most of the time on a raised podium with a baton, but also uses hand gestures and body language to convey the emotions of the musical score to the orchestra.
Will an orchestra function without a conductor? Yes, the show will go on with some inconsistent interpretations of the score. Will there be a good review of that Symphony? Highly unlikely unless they get lucky.
Being a Conductor is an art. Just because you can play beautiful music does not mean you can conduct. The Symphony Orchestra needs a Conductor to be successful on their delivery of music.
The Project Manager is that point person that guides a team to complete tasks on time. The tasks can be completed independently of each other or they need to be completed in a defined order of dependencies to accomplish a deliverable. All the tasks make up a project with a defined scope to deliver results.
Being a Project Manager requires the ability to have a vision on how you will deliver a project on schedule by guiding your team members to stay focused on their part in the project. Every team member plays an important role no matter how small they think their part is. No room for slackers or weak links that will comprise the team's rhythm.
Will a team function without a project manager? Yes, it's done all the time. Will the project be on time within a budget? I don't recommend taking chances without a project manager because you might be lucky to have some good team members that can guide the team to a successful delivery of a project. That might not be the case all the time.
Being a Project Manager is an art too. The delivery of projects on schedule within a budget is like a Symphony Orchestra Conductor that delivers a beautiful Symphony with a standing ovation at the end. That's why the Project Manager is the Symphony Orchestra Conductor of Projects. They deliver results. No standing ovation, only pure satisfaction for the team delivering a successful project.
(Note - this article was originally written by Drake Settsu and published on DrakeSettsu.BlogSpot.com in April 2017)
I had an experience of a flaming email years ago from a contractor Mr. PMP type. He was an arrogant you know what. That contractor sent out an email to a distribution after hours to slam me on something. I was out of the office already having dinner. I had a smartphone and was composing a response and before I could send my response out I received an email from a team member responding to that flaming email defending my position on the issue. She slammed Mr. PMP with facts that put the arrogant Mr. PMP in his place. She made it easy for me, all I had to do was thank her and concur with her email and case is closed. By the way Mr. PMP did not respond back. Silence is golden. When you gain respect from your team and have a reputation people will defend you and stand by you. It's a priceless good feeling that you are making an impact on your team.
Mr. PMP never spoke to me again and avoided me. What a cry baby he can only dish it out, but when he is proven wrong he won't admit it. We don't need Project Managers that behave this way to discredit the profession by acting arrogant and unprofessional. Mr. PMP was an older gentleman that should have known better on how to exercise people skills.
(Note - this article was originally written by Drake Settsu and published on DrakeSettsu.BlogSpot.com in April 2014)
* This incident happened a long time ago. Please use email responsibly.
It's Aloha Friday morning on my way to work and I get get a call from the Data Center that the mission critical system for the organization is acting strange. Users are unable to access the system. Moments latter I get a text page from the system that a process that needs to run is gone. I had scripts monitoring the system so I knew something bad happened.
I logon on to the system and it's not normal and the process that needs to be running was missing. I spoke with the Data Center staff and determined that an operator error caused the problem. The database that was in production was an interim database version to migrate to a new permanent database later in the month. It had known bugs that we just stepped on by accident.
I call an emergency meeting with management to brief them that the database has been corrupted. I contacted the application vendor to take a look at the database integrity. I advised management to implement downtime procedures. Hours elapsed working to fix the database with no luck. The database cannot be repaired. My only option now is the last system backup. I asked the Data Center Manager to bring the backup tapes to me. I’m holding in my hands the tapes of the mission critical system of the organization. I need a successful restore to minimize the window of data loss.
I call another meeting to break the bad news to management and staff. It’s going to be a long night we need to inform our users that the system will be down for an extended time and we will be giving periodic updates on the recovery progress. Key personal needs to be on standby and available when called.
The restore process is initiated. Restoring a large system takes hours and patience waiting for it to complete. Once the restore completes we need to run the integrity checker utilities to make sure no corruption exists on the restore. The system was validated to release back to the users with some minimal data loss between the backup and the time of the database corruption. Made some minor tweaks on the system. It's back on-line for everyone to use.
I got in the office at 8am Friday and it’s now Saturday 8am. I just experienced a System Administrators nightmare. When you are coordinating a major Disaster Recovery effort it's all about teamwork. You need to remain calm as you become the point person that knows everything that's going on. All eyes are on you. My Project Management experience definitely came into play on this recovery effort that had to be put together on the fly. You really know what you are made of when you go through an experience like a major system outage. It's a real good feeling seeing everyone work together as a team.
(Note - this article was originally written by Drake Settsu and published on DrakeSettsu.BlogSpot.com in February 2015)
* This incident happened a long time ago and I will never forget it. Technology has come a long way since that disaster. Today's technology can provide a faster recovery from a major disaster.