As project managers, we interact with a variety of people: team members, resource managers, sponsors, PMO leadership, suppliers, stakeholders, clients, end users and more. We represent a critical hub for information. It’s only when a PM leaves the company—or worse, when they must stop working abruptly due to personal issues—that companies and leadership understand how vital the role is. They have to scramble to pick up bits of information and piece the puzzle together.
Project communications management is one of the key knowledge areas of A Guide to the Project Management Body of Knowledge (PMBOK® Guide). The ability to communicate effectively is a critical skill for project managers, as having accurate and correct information is vital to making decisions.
This information does not come to project managers by itself. Acting as a hub, PMs have to collect it from different sources (like those mentioned above). Each of these players has their agenda, which might not align with the project manager’s plan at that particular moment.
Since project managers usually have no direct authority, having accurate information is crucial to achieving project success. We must be prepared to gather information as efficiently as possible in order to ensure the project runs smoothly. We are often required to put on a detective’s hat and investigate
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