How can stakeholders help with prioritization?

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More Customer Satisfaction--Less Scope Creep

white paper
by John Kilian

[This Article Provided Courtesy of PMI]

Successfully satisfying a customer begins with identifying and understanding--before project work commences--the customer's project-related needs and expectations. This paper examines how project managers can develop project blueprints that help the project team define the project's scope-of-work and subsequently create project solutions that correspond to the customer's requirements and expectations.

Creating Knowledge of End Users' Requirements: The Interface Between Firm and Project

white paper
by Sofia Pemsel & Kristian Widén

[This Article Provided Courtesy of PMI]

In order to stay competitive and meet the changing needs of the market, construction firms must develop efficient means of gathering and using knowledge of end users' requirements. This article uses two case studies to explore the knowledge creation of end users' requirements in project-driven firms.

Managing Stakeholders: The Myth and the Reality

by Mark Mullaly, Ph.D., PMP

What is it about projects and organizations that make what should be a simple, straightforward exercise so unattainable? If we all desire the outcome, why shouldn’t it be easier to attain? What is it about projects that make negotiating and gaining agreement on stakeholder requirements so uniquely and perversely difficult? And what can be done to make the process easier?

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- Bertrand Russell

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