Successfully satisfying a customer begins with identifying and understanding--before project work commences--the customer's project-related needs and expectations. This paper examines how project managers can develop project blueprints that help the project team define the project's scope-of-work and subsequently create project solutions that correspond to the customer's requirements and expectations.
In order to stay competitive and meet the changing needs of the market, construction firms must develop efficient means of gathering and using knowledge of end users' requirements. This article uses two case studies to explore the knowledge creation of end users' requirements in project-driven firms.
What is it about projects and organizations that make what should be a simple, straightforward exercise so unattainable? If we all desire the outcome, why shouldn’t it be easier to attain? What is it about projects that make negotiating and gaining agreement on stakeholder requirements so uniquely and perversely difficult? And what can be done to make the process easier?