Customer Service Model Business Reengineering Project Plan

This sample report in Word summarizes the findings and the deliverables of a four-week intensive business reengineering project that was launched to design a new customer service model and produce a preliminary implementation plan for fixing the helpdesk and related deficiencies in customer service operations.

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"Far out in the uncharted backwaters of the unfashionable end of the Western Spiral arm of the galaxy lies a small unregarded yellow sun. Orbiting this at a distance of roughly 98 million miles is an utterly insignificant little blue-green planet whose ape-descended life forms are so amazingly primitive that they still think digital watches are a pretty neat idea..."

- Douglas Adams

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