Report / Specifications/Procedures
Included in this Guide are sections on:
Identifying Workplace Conflict
Included in this Guide is a definition covering many aspects.
Handling Everyday Conflicts
The ability to manage conflict is a critical skill in the workplace, and has been identified as a core competency for managers and leaders at all levels. Finding a workable solution to workplace conflict involves nine steps, included here.
Making Conflict Management More Formal
A variety of options are available to deal with workplace conflict. It is worth noting that each of the approaches is suitable in circumstances, and that the ideal is a coordinated and supportive array of interest and rights-based options for dealing with all types of problems as early as possible. Interest based options are those that attempt to address the real needs of the parties rather than defining the problem solely in terms of legal rights. Included in this Guide are steps for: resolution as a part of delivering projects (to avoid conflicts before they become severe); structured internal conflict resolution (to resolve severe conflict internally); structured external conflict resolution (to avoid legal action)
Do You Need a Conflict Prevention Program?
To come up with an effective workplace conflict prevention program, ensure that five elements are included in the process.
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