Project Management

Organizational Balanced Scorecard Template

By Vyom Bhuta

Format: Evaluation Form

The balanced scorecard leverages an "Outside–In" approach which focuses on the fact that upstream processes and activities lead to downstream outcomes and results.  Therefore, targets for upstream measures must be set based on desired downstream results.  Key steps in this process include:

  • Determine the end result you are trying to achieve
  • Identify activities and services that must be performed effectively in the eyes of customers to achieve this end result.
  • Define appropriate internal (what you do) and external (what the customer judges) performance measures and identify relevant pairings of these external and internal measures
  • Determine strength and form of relationship between each pair

Define targets for internal measures based on performance required to achieve target on external measure.

People who downloaded this item also downloaded . . .

Premium Content
PMI Membership
$129 /year
(plus $10 application fee)
Sign up for PMI Membership to download this deliverable and get unlimited access to our library of webinars, time-saving templates and more.
PMI Membership perks include job opportunities, local chapters, respected publications, and standards.   Learn more
Already a PMI Member? Log in now.

ADVERTISEMENT

7,995
Downloads

Reviews (1)

Login/join to subscribe
ADVERTISEMENTS

"We are ashamed of everything that is real about us; ashamed of ourselves, of our relatives, of our incomes, of our accents, of our opinions, of our experience, just as we are ashamed of our naked skins."

- George Bernard Shaw