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Has anyone else had the online proctored CAPM exam fail on launching or during the exam?
I was scheduled to take the CAPM online via a proctor on Friday, May 18 and the exam failed upon launching. Now, Pearson Vue and PMI are making me wait three to five business days to investigate the issue, which means I can no longer take the fifth edition of the exam, as planned, since this will push me past the deadline for doing so. Despite my pleading with one person at Pearson Vue and two people at PMI, they would not let me go to a testing center before the deadline to take the exam. The reason for the exam failing to launch is most likely due to what they call a "machinery failure", they told me. As this is due to no fault of my own, I feel them making me wait--and locking me out of my account--is outrageous. I will not have to pay to actually take the exam once the investigation is over, but this is really doesn't make me feel much better, as I now need to study for the sixth edition. I will certainly be taking the exam at a testing center once they complete their investigation.

Finally, I want to point out that neither Pearson Vue nor PMI was apologetic about what happened, instead, the proctor was militant and his tone was accusatory. What a discouraging experience for someone who is trying to break out into a new profession. I've done nothing but study and think about the exam and dream of a project management career for two years! I certainly want to prevent others from going through the hassle and pain I experienced with Pearson Vue, and PMI over this issue.
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My case is exactly the same as yours Sherry, I was also scheduled to write on Friday. It seems like most of the people who were rushing for this deadline were unfortunately disadvantaged. I also spoke to a guy from Pearson and he told me he opened a case, and he gave me a case number. But today I got an email from PMI notifying me that now that I failed to sit for my exam I must pay a re examination fee.
That is terrible. I have had struggles with other proctored exams in the past. That is why I always prefer to go to a testing center. I know that sometimes that is not logistically possible.
Keep pushing the Pearson Vue and PMI for some sort of restitution. Even if it is a discount on the fee.
Good Luck
I just spoke to PMI. I won't be paying for exams I will wait for the outcome of the investigation as well. This was the easiest and cheapest way of writing exams for me as the closest test centre is about 800 km from where I am.
That is terrible to hear. I hope you get some type of satisfactory resolution.
This is pretty disappointing to hear. Especially since this industry of career professionals is held tightly accountable to ethics and putting people first.

I would like to shed some positive perspective on the unfortunate circumstance though..

I am a firm believer that what occurs in this universe is for good reason (most of the time). This incident happened to your absolute benefit and you may not see it that way at the moment.

A quote comes to mind that I have taped to my computer at work as a reminder, I will share. It comes from a book of Zen. "Everything that happens to me is the best possible thing that can happen to me."

This is about being absolutely present and knowing that no matter what happens to us, there's always a benefit which catches up to us in the future.

Being that there were some important changes from the PMBOK 5 to PMBOK 6, this is a firm reminder that the situation occurred for YOUR benefit. You were not meant to take and pass the exam based on old information. If you were, it would've been completed a long time ago. It was not the time for you and the PMBOK 6 will prove why when you accomplish that.

You're already ahead of the game. Take a deep breath, exhale the negative feelings and know that this was for your benefit.

Before realizing the changes were going to happen, at the beginning of May I bought the PMBOK 5 along with Rita's third edition prep book. I was kind of upset about it because I just spent money on these items and cannot return them (i already highlighted in the PMBOK guide and the company who distributes Rita's doesn't accept returns).

What really ticks me off is that Rita's CAPM prep won't update to the fourth edition until 4th quarter this year yet their PMP stuff already updated to reflect the PMBOK 6 guide. I feel at a loss and robbed of some good information to really utilize and hammer down studying..

But I had to change my perspective and work with what's available to me now. I will be ready and pass my exam. Most things in life that are painful to push through is worth it in the end.

Hope this allows you to feel better and look at it in a new light.
...
1 reply by Sherry Misener
May 21, 2018 6:45 PM
Sherry Misener
...
Thanks for writing - when do you plan to take the CAPM exam - 6th edition?
I really feel for you both. However PMBOK 6 is awesome, more refined that v5. I think you both will do well. Like some projects can encounter challenging issues that we have to overcome and face head on, do same with this challenge. I would like to hear from you both of your successes.
Good to hear that PMI is handling your situation and won't be charging you to sit for the exam, Wakayi.

I really appreciate the support and empowering words from everyone today - thank you, Dinah, Andrew, Lavaughn and Michael. Focus on the good and exhale out the negativity - good plan!

Thanks again, everybody!
May 21, 2018 1:21 PM
Replying to Michael Brian
...
This is pretty disappointing to hear. Especially since this industry of career professionals is held tightly accountable to ethics and putting people first.

I would like to shed some positive perspective on the unfortunate circumstance though..

I am a firm believer that what occurs in this universe is for good reason (most of the time). This incident happened to your absolute benefit and you may not see it that way at the moment.

A quote comes to mind that I have taped to my computer at work as a reminder, I will share. It comes from a book of Zen. "Everything that happens to me is the best possible thing that can happen to me."

This is about being absolutely present and knowing that no matter what happens to us, there's always a benefit which catches up to us in the future.

Being that there were some important changes from the PMBOK 5 to PMBOK 6, this is a firm reminder that the situation occurred for YOUR benefit. You were not meant to take and pass the exam based on old information. If you were, it would've been completed a long time ago. It was not the time for you and the PMBOK 6 will prove why when you accomplish that.

You're already ahead of the game. Take a deep breath, exhale the negative feelings and know that this was for your benefit.

Before realizing the changes were going to happen, at the beginning of May I bought the PMBOK 5 along with Rita's third edition prep book. I was kind of upset about it because I just spent money on these items and cannot return them (i already highlighted in the PMBOK guide and the company who distributes Rita's doesn't accept returns).

What really ticks me off is that Rita's CAPM prep won't update to the fourth edition until 4th quarter this year yet their PMP stuff already updated to reflect the PMBOK 6 guide. I feel at a loss and robbed of some good information to really utilize and hammer down studying..

But I had to change my perspective and work with what's available to me now. I will be ready and pass my exam. Most things in life that are painful to push through is worth it in the end.

Hope this allows you to feel better and look at it in a new light.
Thanks for writing - when do you plan to take the CAPM exam - 6th edition?
...
1 reply by Michael Brian
May 21, 2018 6:54 PM
Michael Brian
...
I give myself between 4-6 months. Sooner the better all depending on how quickly I grasp the information.

This video I want to share has been absolute gold to me. I've watched it twice and so far I can nearly memorize the processes up to the end of the Planning stage. Not only has this helped with memorization of processes, but it's really helped me understand PM as a whole and how everything ties in to each other. I downloaded and printed the chart from his website as well. Wish i had color at work, but it's still a great tool.

Maybe this can help you so you can see the small changes from what the PMBOK 6 brings in terms of the knowledge areas.

https://www.youtube.com/watch?v=GC7pN8Mjot8

So far in my studies I am on chapter 2 along with studying the above video ahead of time. My work hours does not leave me much freedom so I figure if I can get 1-2 hrs per night or at least focus on a single chapter per day, this will allow me to eventually get through the PMBOK twice. I also am taking a course through Udemy to get the credits and have section quizzes to work through. I have an app as well that has practice exams to utilize once I'm ready to tackle more testing of my knowledge.

Not going to rush myself though. Slow and steady wins the race. I'd like to aim for above average scoring on majority of sections, if not all for the exam.
May 21, 2018 6:45 PM
Replying to Sherry Misener
...
Thanks for writing - when do you plan to take the CAPM exam - 6th edition?
I give myself between 4-6 months. Sooner the better all depending on how quickly I grasp the information.

This video I want to share has been absolute gold to me. I've watched it twice and so far I can nearly memorize the processes up to the end of the Planning stage. Not only has this helped with memorization of processes, but it's really helped me understand PM as a whole and how everything ties in to each other. I downloaded and printed the chart from his website as well. Wish i had color at work, but it's still a great tool.

Maybe this can help you so you can see the small changes from what the PMBOK 6 brings in terms of the knowledge areas.

https://www.youtube.com/watch?v=GC7pN8Mjot8

So far in my studies I am on chapter 2 along with studying the above video ahead of time. My work hours does not leave me much freedom so I figure if I can get 1-2 hrs per night or at least focus on a single chapter per day, this will allow me to eventually get through the PMBOK twice. I also am taking a course through Udemy to get the credits and have section quizzes to work through. I have an app as well that has practice exams to utilize once I'm ready to tackle more testing of my knowledge.

Not going to rush myself though. Slow and steady wins the race. I'd like to aim for above average scoring on majority of sections, if not all for the exam.
...
1 reply by Sherry Misener
May 22, 2018 5:24 PM
Sherry Misener
...
Thanks for video--it's a great reference! Sounds like you have some fantastic studying techniques, too. You're definitely going to ace the test when you take it!
No, but PMI is very good about handling situations like that.
...
1 reply by Sherry Misener
May 22, 2018 7:54 AM
Sherry Misener
...
How so? Have you had an experience you can tell me more about?
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