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Topics: Agile, Leadership, Resource Management
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Network:95182



What should be done when a resource request support or help and none was provided.

What should one think of the person who was asked and refuse to provide requested action?

Would you have a different opinion if that second person was Agile certified(ACP)?
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Vincent -

Depends on the context of the request.

If it's a request for something which the requestor could do for themselves and there is no good reason as to why they can't do it, refusal (politely) might be appropriate.

In other cases, if the requestor doesn't have the capacity, resources or competency to perform the task themselves and they genuinely need the assistance it could be a case of prioritization of work for the person whose help is being requested.

Finally, it could be that the person they are asking for assistance from is a jerk :-)

I wouldn't really see the credentials held by either party as being relevant without further context being provided...

Kiron
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1 reply by Vincent Guerard
Jun 12, 2018 7:59 AM
Vincent Guerard
...
Kiron,

From my understanding, the request was reasonable and regarded improvement. Maybe a case of poor prioritization.

"Individuals and interactions over process and tools", in this case, should have applied in my comprehension.
Network:1780



Not sure the specifics or context around their refusal, but unless they were certified by Ms. Manners :) has no reflection on behavior expectation - though it should have a bearing on an individual's professional behavior(s). Of course, certified or not, we are all professional adults, right?
...
1 reply by Vincent Guerard
Jun 12, 2018 8:03 AM
Vincent Guerard
...
Yes, professional adults!
Network:11325



Was it a senior manager, functional manager, sponsor...that refused? That question is such a loaded gun and without context, who knows. There are many reasons for resource refusal. Has the question been asked "why"? That would be a good start. I'm not sure what the ACP has to do with it.
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1 reply by Vincent Guerard
Jun 12, 2018 9:02 AM
Vincent Guerard
...
Sante,

From what I know Senior functional manager would best describe.

Like Andrew mention professional adult.
Network:95182



Jun 12, 2018 7:00 AM
Replying to Kiron Bondale
...
Vincent -

Depends on the context of the request.

If it's a request for something which the requestor could do for themselves and there is no good reason as to why they can't do it, refusal (politely) might be appropriate.

In other cases, if the requestor doesn't have the capacity, resources or competency to perform the task themselves and they genuinely need the assistance it could be a case of prioritization of work for the person whose help is being requested.

Finally, it could be that the person they are asking for assistance from is a jerk :-)

I wouldn't really see the credentials held by either party as being relevant without further context being provided...

Kiron
Kiron,

From my understanding, the request was reasonable and regarded improvement. Maybe a case of poor prioritization.

"Individuals and interactions over process and tools", in this case, should have applied in my comprehension.
Network:95182



Jun 12, 2018 7:14 AM
Replying to Andrew Craig
...
Not sure the specifics or context around their refusal, but unless they were certified by Ms. Manners :) has no reflection on behavior expectation - though it should have a bearing on an individual's professional behavior(s). Of course, certified or not, we are all professional adults, right?
Yes, professional adults!
Network:95182



Jun 12, 2018 7:54 AM
Replying to Sante Vergini
...
Was it a senior manager, functional manager, sponsor...that refused? That question is such a loaded gun and without context, who knows. There are many reasons for resource refusal. Has the question been asked "why"? That would be a good start. I'm not sure what the ACP has to do with it.
Sante,

From what I know Senior functional manager would best describe.

Like Andrew mention professional adult.
Network:439



Did the individual actually say 'No, I won't help you.'? Or did the person simply not respond to an email? If the latter, they might have honestly overlooked it. I work closely with great people who are inundated with hundreds of emails daily, and sometimes they miss the ones I send. I just send them an instant message to make them aware of my email, and they address it.
...
1 reply by Vincent Guerard
Jun 12, 2018 11:15 PM
Vincent Guerard
...
Eric,

Interesting point, that was not the case in the event I look into. More of the first!

What strikes me is the Agile level of the person.
Network:95182



Jun 12, 2018 12:04 PM
Replying to Eric Simms
...
Did the individual actually say 'No, I won't help you.'? Or did the person simply not respond to an email? If the latter, they might have honestly overlooked it. I work closely with great people who are inundated with hundreds of emails daily, and sometimes they miss the ones I send. I just send them an instant message to make them aware of my email, and they address it.
Eric,

Interesting point, that was not the case in the event I look into. More of the first!

What strikes me is the Agile level of the person.

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