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Topics: Communications Management, Leadership, Stakeholder Management
What questions or struggles have you faced when it comes to communication skills?
I am doing some research and I am curious to hear what roadblocks you have faced. If there are examples you can share, please include them in your comments.
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The challenge I most often face in my workplace in the area of communication is that many people don't communicate enough and don't place the same value on communicating thoroughly. Sometimes it's a lack of identifying stakeholders and finding out what kinds of communication they prefer (or not even thinking of stakeholders and that they would benefit from or be impacted by things that should be communicated to them). Sometimes it's a lack of skill, and sometimes it is a control issue (we won't communicate information to people because if they don't have it we have control). The result is often frustration, lack of cohesiveness, and roadblocks to effectively getting things done. In a project, identifying the stakeholders, developing a communication plan and carrying it out is most helpful.
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1 reply by Gonzalo Jimenez Yamasaki
Aug 15, 2018 1:30 PM
Gonzalo Jimenez Yamasaki
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Thank you Debbie! Would you say then, that finding the appropriate communication style is the main challenge? or something else?
Aug 15, 2018 1:18 PM
Replying to Debbie Rivenburg
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The challenge I most often face in my workplace in the area of communication is that many people don't communicate enough and don't place the same value on communicating thoroughly. Sometimes it's a lack of identifying stakeholders and finding out what kinds of communication they prefer (or not even thinking of stakeholders and that they would benefit from or be impacted by things that should be communicated to them). Sometimes it's a lack of skill, and sometimes it is a control issue (we won't communicate information to people because if they don't have it we have control). The result is often frustration, lack of cohesiveness, and roadblocks to effectively getting things done. In a project, identifying the stakeholders, developing a communication plan and carrying it out is most helpful.
Thank you Debbie! Would you say then, that finding the appropriate communication style is the main challenge? or something else?
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1 reply by Debbie Rivenburg
Aug 15, 2018 2:11 PM
Debbie Rivenburg
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I think the challenge is more a lack of understanding of how to effectively identify and engage with stakeholders and create a comprehensive communication plan.
One of the struggles I've seen is that sometimes stakeholders or team members do not consider that communication is a two way stream (i.e. They believe that they are responsible for what they say, not for what others understand). Well, this is not the right way for sure because as a sender, you need to ensure your message is clear and that the receiver fully understands it - This is called effective & efficient communication.
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2 replies by Gonzalo Jimenez Yamasaki and Jesus Martheyn Berbesi
Aug 15, 2018 2:04 PM
Gonzalo Jimenez Yamasaki
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Thank you for your comment Rami! "Effective & efficient communication" I like it!
Aug 15, 2018 7:26 PM
Jesus Martheyn Berbesi
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I like your comment Rami. Nice point of view.
Aug 15, 2018 1:47 PM
Replying to Rami Kaibni
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One of the struggles I've seen is that sometimes stakeholders or team members do not consider that communication is a two way stream (i.e. They believe that they are responsible for what they say, not for what others understand). Well, this is not the right way for sure because as a sender, you need to ensure your message is clear and that the receiver fully understands it - This is called effective & efficient communication.
Thank you for your comment Rami! "Effective & efficient communication" I like it!
Aug 15, 2018 1:30 PM
Replying to Gonzalo Jimenez Yamasaki
...
Thank you Debbie! Would you say then, that finding the appropriate communication style is the main challenge? or something else?
I think the challenge is more a lack of understanding of how to effectively identify and engage with stakeholders and create a comprehensive communication plan.
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1 reply by Gonzalo Jimenez Yamasaki
Aug 15, 2018 2:16 PM
Gonzalo Jimenez Yamasaki
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Thank you so much for your insight Debbie!
Aug 15, 2018 2:11 PM
Replying to Debbie Rivenburg
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I think the challenge is more a lack of understanding of how to effectively identify and engage with stakeholders and create a comprehensive communication plan.
Thank you so much for your insight Debbie!
I struggling with most common factor of language.
(non-native speakers might struggling with communication skills).
BR,
Mansour
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1 reply by Gonzalo Jimenez Yamasaki
Aug 16, 2018 2:36 AM
Gonzalo Jimenez Yamasaki
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Could you please explain more? do you have any example you can share?
I would sum it up with one of my favorite quotes from George Bernard Shaw: "The single biggest problem in communication is the illusion that it has taken place"

Too often we forget the basic bi-directional communication model by investing too little time in planning the right medium, timing and message for the need.

Kiron
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1 reply by Gonzalo Jimenez Yamasaki
Aug 16, 2018 2:38 AM
Gonzalo Jimenez Yamasaki
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Nice quote! Would you say that the challenge is the lack of feedback or confirmation?
The biggest roadblock in communication is the fear of speaking the truth/telling it as it is.

I have seen many PMs take on projects and after reviewing the constraints, they said nothing and a year or two later the project becomes almost impossible to deliver.
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1 reply by Gonzalo Jimenez Yamasaki
Aug 16, 2018 2:38 AM
Gonzalo Jimenez Yamasaki
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Would you say that the challenge is lack of confidence in this case?
Being able to flex my communication style depending on the audience, and being able to be patient when someone is communicating to me in a style that is not ideal for me.

For example, recognizing if someone wants only summary information, or details. If they prefer visuals, or numbers. If they want the supporting story of how we got here, or just the plan for what we're going to do next.

Being patient when someone is giving me a very technical explanation, when I need something more high-level, and I know this person can't simply reframe the information at a summary level. Then I need to be patient, pick out the key points, but not interrupt their train of thought, and paraphrase back to them where appropriate.
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1 reply by Gonzalo Jimenez Yamasaki
Aug 16, 2018 2:40 AM
Gonzalo Jimenez Yamasaki
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Thank you so much for such a clear explanation!
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