September 28 & 29, 2020 | Virtual
Please login or join to subscribe to this thread
The challenge I most often face in my workplace in the area of communication is that many people don't communicate enough and don't place the same value on communicating thoroughly. Sometimes it's a lack of identifying stakeholders and finding out what kinds of communication they prefer (or not even thinking of stakeholders and that they would benefit from or be impacted by things that should be communicated to them). Sometimes it's a lack of skill, and sometimes it is a control issue (we won't communicate information to people because if they don't have it we have control). The result is often frustration, lack of cohesiveness, and roadblocks to effectively getting things done. In a project, identifying the stakeholders, developing a communication plan and carrying it out is most helpful.
One of the struggles I've seen is that sometimes stakeholders or team members do not consider that communication is a two way stream (i.e. They believe that they are responsible for what they say, not for what others understand). Well, this is not the right way for sure because as a sender, you need to ensure your message is clear and that the receiver fully understands it - This is called effective & efficient communication.
I struggling with most common factor of language.
(non-native speakers might struggling with communication skills).
I would sum it up with one of my favorite quotes from George Bernard Shaw: "The single biggest problem in communication is the illusion that it has taken place"
Too often we forget the basic bi-directional communication model by investing too little time in planning the right medium, timing and message for the need.
The biggest roadblock in communication is the fear of speaking the truth/telling it as it is.
I have seen many PMs take on projects and after reviewing the constraints, they said nothing and a year or two later the project becomes almost impossible to deliver.
Being able to flex my communication style depending on the audience, and being able to be patient when someone is communicating to me in a style that is not ideal for me.
For example, recognizing if someone wants only summary information, or details. If they prefer visuals, or numbers. If they want the supporting story of how we got here, or just the plan for what we're going to do next.
Being patient when someone is giving me a very technical explanation, when I need something more high-level, and I know this person can't simply reframe the information at a summary level. Then I need to be patient, pick out the key points, but not interrupt their train of thought, and paraphrase back to them where appropriate.
Please login or join to reply