Project Management Central

Please login or join to subscribe to this thread
Review of Service-level agreements with Cloud service provider (CSP) ?
Network:943



As Project Manager, how did you review SLAs /Contracts with CSP about hosting project on cloud services? What resources were helpful in the review process? Did SLA content influenced your CSP selection?

Based on your experience, any suggestion for PMs planning migration from 'own servers' to 'hosting on Cloud'.
Sort By:
Network:1151



Ashok -

As a PM you should be selecting the right people to help with the scope of the project. For such a project, I'd want a technical lead, an operations lead and a good procurement analyst at a minimum. The first one would provide the technical requirements and assess the technical merit of the candidate CSP responses, the second would look at it from an operational support and uptime perspective and the third would cross the T's and dot the I's.

I'd be looking for referrals or testimonials from similar clients to us and want to speak with them independently and I'd also look at leveraging lessons learned from my network of contacts in other companies who had been through a server migration before.

Kiron
...
1 reply by Ashok Kumar
Sep 30, 2018 2:09 PM
Ashok Kumar
...
Thanks! Kiron. Your approach would cover major aspects of such effort.

The migration to/hosting at cloud entails additional dimensions compared to that of local servers/data center. Many areas like legal requirements around 'Control', data location & security, high-availability / troubleshooting of application, etc. may influence 'approach' based on CSP's offerings. I'm curious to see variety of experiences shared here.
Network:943



Sep 30, 2018 10:13 AM
Replying to Kiron Bondale
...
Ashok -

As a PM you should be selecting the right people to help with the scope of the project. For such a project, I'd want a technical lead, an operations lead and a good procurement analyst at a minimum. The first one would provide the technical requirements and assess the technical merit of the candidate CSP responses, the second would look at it from an operational support and uptime perspective and the third would cross the T's and dot the I's.

I'd be looking for referrals or testimonials from similar clients to us and want to speak with them independently and I'd also look at leveraging lessons learned from my network of contacts in other companies who had been through a server migration before.

Kiron
Thanks! Kiron. Your approach would cover major aspects of such effort.

The migration to/hosting at cloud entails additional dimensions compared to that of local servers/data center. Many areas like legal requirements around 'Control', data location & security, high-availability / troubleshooting of application, etc. may influence 'approach' based on CSP's offerings. I'm curious to see variety of experiences shared here.
Network:6216



Ashok,
In my view involvement of legal team/representative along with operation group in reviewing SLA's would be beneficial
...
1 reply by Ashok Kumar
Oct 01, 2018 1:38 PM
Ashok Kumar
...
Thanks! Rajesh.
Network:943



Oct 01, 2018 1:39 AM
Replying to RAJESH K L
...
Ashok,
In my view involvement of legal team/representative along with operation group in reviewing SLA's would be beneficial
Thanks! Rajesh.
Network:943



Project Manager has to rely on SMEs (like security/cloud expert, development/operation professionals, legal experts, etc.) for highly-refined analysis /input. Ultimately, PM has to understand subject-matters to make business decisions.

Here are some feedback,

The National Institute of Standards and Technology (nist.gov) has published many useful papers covering this topic.

During migration to cloud, many clients choose 'CSP offerings (tools and applications)' over their old products (OTC as well as in-house developed). The cost-benefit analysis, security, product features and ease of maintenace are main reasons for such moves.

Many organization choose smaller CSP as larger players are not willing to customize their offerings at reasonable price. The control over application and data during production-run as well as disaster-recovery are main driving factors.

Please login or join to reply

Content ID:
ADVERTISEMENTS

"Great souls have wills; feeble ones have only wishes."

- Chinese Proverb

ADVERTISEMENT

Sponsors

Vendor Events

See all Vendor Events