We spend allot of time documenting Lessons Learned and storing them in our PPM software. The challenge is how to extract the key lessons and share them with cross functional teams to avoid re-occurring issues and not actually learning the lesson.
How do you store and share your Lessons? Saving Changes...
The only way to be effective to keep information about all you do inside your organization but mainly in programs/portfolios/projects is creating a knowledge management environment. Saving Changes...
It's better to bake lessons into your standards & methodologies and to escalate the ones which are really organizational blockers than to expect folks to pull them just-in-time.
Agree with Kiron. Storing lessons learned can be done using any collaboration tool on the market today (sharepoint, connections, confluence etc.) but in 99% of the times it becomes an historic artifact. Once a lesson is learned is should be applied immediately. It's great to store it but how often have we heard the phrase - ok we'll circle back to that once we are out of this crisis. And how many time did we actually circle back? Saving Changes...
It's better to bake lessons into your standards & methodologies and to escalate the ones which are really organizational blockers than to expect folks to pull them just-in-time.
We are doing a BPR in our organization and all the knowledge gathered in the process is documented and shared via Confluence. It is open, shared and serves as a repository of information and has been immensely helpful in sharing 'needed' information across the different operational departments. If creating a sharable knowledge base is what you are looking forward to, I can't recommend Confluence enough. Saving Changes...
