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PMI Customer Care email
Network:527



Hello there,

I would like to pass a concern about customer care at pmi.com.
I have contacted in the last year to the email of pmi.com 4 times, and the person replying allways reply with a script writen and no human contact at all.

I have contacted in the last month about 2 issues with my e-learning program and I have received the same script and no help at all.

It is a bit frustrating that a person that should be reading emails and replying to customers that actually pay for services.

I think customers should be a big part of customercare email to reply and respond to customers concerns and problems.

the 4 times I have contacted customer service it has been horrific.

I would like to scalete the issue to somebody in PMI.org but I do not know who to address.

Thank you to you all.
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Network:683



I had better experience. Someone actually responded, but it took a bit of time.
Network:2069



Sorry to hear. I have not had any such experience. I had used both the online chat option and phone call. Good luck!
Network:61



I suggest that you contact the interim CEO Mr Joseph (Joe) Cahill at Joseph.Cahill@pmi.org
...
1 reply by Mayte Mata-Sivera
Dec 31, 2018 1:25 PM
Mayte Mata-Sivera
...
Really, directly with the CEO?

I think that there is no need of that, there are chat, phone numbers.. if Pau Xavier's issue is a question about his certification or audit process...he doesn't need to bother Joseph..
Network:106925



I as well did have a better experience. They do respond but it can take sometime before they do but fro Mehta I understand, you’re saying they never responded. You can try and contact Joseph Cahill as suggested by Ian.
Network:527



Thank you all for your comments.

Lets turn this opportunity in a learning opportunity:

1.- what options will give to the customer to contact higher level of management?
- direct email? let costumers contact the same email but monitor the email? have a specific complain email? as manager, will you send emails to the customer care service to monitor the service?


2.- what actions will you use to rectify the error? - new training? - setup a quality baseline to reply customers? meet up ones a week to monitor customer care advisors and custumers' emails?

3.- how much do you value the customer reply? - even if the customer is angry? how will you manage the situation? I allways been taught that a customer angry is the best option to learn how your skills can improve to fix a bad situation, will you register in lessons learned if needed?

thank you all for your time
Network:6434



Contacting PMI and getting response which can be shared in this platform is huge.
Network:189



I get the same thing. Usually, it's stuff you can find on their website somewhere and I am seeking clarification on it and the response you get doesn't really answer your question because it spits back what you already know.
Network:189



The online chat option seems to work better than email.
Network:9409



Dec 22, 2018 4:30 PM
Replying to Iain Fraser
...
I suggest that you contact the interim CEO Mr Joseph (Joe) Cahill at Joseph.Cahill@pmi.org
Really, directly with the CEO?

I think that there is no need of that, there are chat, phone numbers.. if Pau Xavier's issue is a question about his certification or audit process...he doesn't need to bother Joseph..
Network:9409



Pau Xavier, I'm sorry to heard that, it never happened to me. I will recommend you to call or use the chat.

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