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Yes, it is a frequent issue. Here are some tips on how to say no:
Take Time to consider the request
Consider the consequences of saying no – without fear
Be polite but not nice
Delay the decision
Anticipate requests & block (pre-empt)
Offer an alternative
Say no in person
Do not apologize
Avoid details – the message is denial
Do NOT undervalue yourself
Ask for help with prioritizing and limiting multitasking
and look here
Yeah, sometimes it can be really difficult.
I think flexibility can help in those situation.
Honesty is critical in any transaction whether it's with a client, boss, customer, subordinate etc. Too many times we promise too much of ourselves because we are trying to be people pleasers. Know your limits, don't over extend yourself beyond reasonable risk, and set benchmarks for your bosses or clients. Sometimes when they know you have a plan to measure progress, they will be more flexible and tolerant with your work progress.
Yes is very dificult say no to our clients or boss, I think rather that it is a test of character and of knowing how to limit your abilities at certain times.
With truth neither offended nor fear
I’ve pondered this thought myself and put together a “quote picture” on the subject last year on Twitter: The problem with the word NO
The SPARSE use of NO is often frowned upon as a leader --- The ABUNDANT use of NO allows you to pursue other career opportunities.
When it comes to the word NO, one can find no peace. Management is after you to say the word more often, while customers contend the word does not exist. Therefore, you fall into alignment and increase your usage of this seemingly simple word, only to find that you are not being replaced by someone with a less extensive vocabulary.
On the serious side (and to keep myself out of trouble), I have learned to leave the word NO to the process. So, whether it be Change Requests, Tasks, Prioritization or the like; allow the process to make the determination – and keep yourself out of the hot seat.
It is important to know when to say no or push back. A permanent head nodding is a sign of lack of leadership.
I have learned that over promises is regular, especially if following a sales cycle process. Best to be transparent on the potential challenges. Of course, a fine line to not look misaligned with sales. So you have an internal and external relationship to bear. Fun stuff :)
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