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Are you referring to people or material resources? What control objective is this finding tied to - i.e. why should the customers care about how accurate your resource estimation processes are?
There are many ways to estimate resource needs - actuals from past similar projects, leveraging the wisdom of SMEs and so on.
Given you're into Auto Lamps, I presume your "customers" are automobile manufacturers and parts resellers. I suspect they want to be reassured that you are serious about product quality.
Have you looked into Lean Production? I expect this would provide you the framework to quantify and improve your product quality.
Perhaps I did not understand your question but all type of resources demand in a program are the sum of resources demand of all projects that are part of the program. The other thing to take into account is the relation with other programs.
I agree with Sergio. You really need to clarify the question
There are many different methods to estimating the people required to complete activities over the life of a project. You could use the PMBOK Guide as a starting point to review the standard approaches and identify the one which most closely aligns with your organization's approach.
From an audit perspective, what your customers are likely looking for is:
1. The estimation approach has been documented
2. There is a quality assurance procedure in place to ensure that approach is being followed consistently.
3. There is evidence to show that the estimation approach has been used on a sample of projects.
Hi Ivan, I know exactly what you mean. NPI Process for manufacturing usually follow a system called gates, its different in each plant but all follow a similar process used in the automotive industry, the APQP explained on the AIAG books. My Suggestion is that you start to taking measurements on the task for each phase or gate depending on different levels of the projects. After that you can just create a chart for your team available time vs the require estimated time form each task.
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