Really need to understand; what is the difference between ELS (Early Life Support) and Hyper-care.
My initial understanding is -
ELS - is when we have a new project which needs to be transitioned and we use ELS to give any kind of support required for day 1.
Hyper-care on the other hand is making a Quick FIX team available to handle any post release issues.
Please help clarify this.
Manish Saving Changes...
I believe these are industry and/or company-specific terms for different service offerings. If you can provide more specifics about the industry or types of projects you are referring to, you are likely to get a helpful response.
In scense both are the same. Just a little difference because the nature of you are delivered. ELS is a term used in ITIL where you deliver services. Hypercare is a term used in the industry when you deliver any type of product. You can say "ok, but I am delivering service in my project" then in this case you will use one of another depending on your method definition. Saving Changes...