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Topics: Agile, New Practitioners, Teams
Role of Trust in VIRTUAL TEAM's
Network:31



I have issues in building up trust and reporting performance to key stakeholders among teams working virtually from different locations.

Need your guidance in below points :

1. How to effectively track the performance
2. what KPI can be used to track and report the progress and involvement
3. How to build trust among team members and as a Project Manger what points can help in building relationship and mange the tasks effectively.

Project is using Agile - Scrum and tools being used are Redmine and Wiki for documentation.

I am using PMP guidelines for project management and tracking is being done using JIRA and its default metrics.
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Network:1626



Prabhat -

Agile encourages transparency to build trust with stakeholders outside the team. Work with the team to develop and publish information radiators which can provide the desired information to the stakeholders - these should ideally be automatically generated from the work management tools your teams are using.

Kiron
...
1 reply by Prabhat Pandey
Aug 05, 2019 11:32 PM
Prabhat Pandey
...
Kiron - thanks for taking out time and providing your guidance

The issues being faced because agile is not fully adopted and there are many challenges being faced as I am trying towards changing the management mindset.

With this transition I have to build trust with virtual teams in Europe and US who are recently hired for the job.

The pressure is to measure the performance and provide inputs on will the team be able to pull off the project tasks.

So the trust,performance measurement and other aspects that I have mentioned comes in picture to ease the restlessness of the management in the company and also I need guidance to smooth out the process and proceed in right direction.

Hope the above information will add more details to my question. :)
Network:1899



Sorry if did not understand you but you are mixing things. Point 1, performance of whom? People or project performance? Why do you need that? You can use the GQM method to define the metric but if you are using Scrum you have lot of literature on the matter. Same for point 2. If you are using Scrum there is not project manager defined as a role.
...
1 reply by Prabhat Pandey
Aug 05, 2019 10:47 PM
Prabhat Pandey
...
Hi Sergio,Thanks for the reply.

1. Performance is referred to the performance of the newly formed team members as they are of different experience band so i have to measure there performance.This is more related to competency development Gap analysis to hire more people if current pool is not performing.

2.Being a small organization the project manager cum scrum master role is there as agile is not fully adopted in the organization.

Hope this information will shed more light on my issues .

Thanks for taking out time to help me out.
Network:31



Aug 05, 2019 6:27 PM
Replying to Sergio Luis Conte
...
Sorry if did not understand you but you are mixing things. Point 1, performance of whom? People or project performance? Why do you need that? You can use the GQM method to define the metric but if you are using Scrum you have lot of literature on the matter. Same for point 2. If you are using Scrum there is not project manager defined as a role.
Hi Sergio,Thanks for the reply.

1. Performance is referred to the performance of the newly formed team members as they are of different experience band so i have to measure there performance.This is more related to competency development Gap analysis to hire more people if current pool is not performing.

2.Being a small organization the project manager cum scrum master role is there as agile is not fully adopted in the organization.

Hope this information will shed more light on my issues .

Thanks for taking out time to help me out.
...
1 reply by Sergio Luis Conte
Aug 06, 2019 5:45 AM
Sergio Luis Conte
...
You are welcome.
1-into all environment but mainly in agile environments performance can be meassure in multiple ways. It is not new. You can find papers mainly from CMU SEI (Cargnefie Mellon University, Software Engineering Institute) on the matter. In my actual work place we have performance metrics tied to business objectives because the products people create are the enablers for getting business objectives.
2-Scrum Master and Project Manager are two different roles. It is not problem to have both (but in this case you are not following Scrum, you are using a customization) and it is no problem about one person take both roles. In fact, in my actual work place that is the situation. But the organization and mainly the person who is performed both roles must stay clear about the hugh differences.
Network:31



Aug 05, 2019 12:20 PM
Replying to Kiron Bondale
...
Prabhat -

Agile encourages transparency to build trust with stakeholders outside the team. Work with the team to develop and publish information radiators which can provide the desired information to the stakeholders - these should ideally be automatically generated from the work management tools your teams are using.

Kiron
Kiron - thanks for taking out time and providing your guidance

The issues being faced because agile is not fully adopted and there are many challenges being faced as I am trying towards changing the management mindset.

With this transition I have to build trust with virtual teams in Europe and US who are recently hired for the job.

The pressure is to measure the performance and provide inputs on will the team be able to pull off the project tasks.

So the trust,performance measurement and other aspects that I have mentioned comes in picture to ease the restlessness of the management in the company and also I need guidance to smooth out the process and proceed in right direction.

Hope the above information will add more details to my question. :)
Network:1899



Aug 05, 2019 10:47 PM
Replying to Prabhat Pandey
...
Hi Sergio,Thanks for the reply.

1. Performance is referred to the performance of the newly formed team members as they are of different experience band so i have to measure there performance.This is more related to competency development Gap analysis to hire more people if current pool is not performing.

2.Being a small organization the project manager cum scrum master role is there as agile is not fully adopted in the organization.

Hope this information will shed more light on my issues .

Thanks for taking out time to help me out.
You are welcome.
1-into all environment but mainly in agile environments performance can be meassure in multiple ways. It is not new. You can find papers mainly from CMU SEI (Cargnefie Mellon University, Software Engineering Institute) on the matter. In my actual work place we have performance metrics tied to business objectives because the products people create are the enablers for getting business objectives.
2-Scrum Master and Project Manager are two different roles. It is not problem to have both (but in this case you are not following Scrum, you are using a customization) and it is no problem about one person take both roles. In fact, in my actual work place that is the situation. But the organization and mainly the person who is performed both roles must stay clear about the hugh differences.
...
1 reply by Prabhat Pandey
Aug 08, 2019 12:05 AM
Prabhat Pandey
...
Thanks Sergio for the inputs,

White papers from CMU SEI (Cargnefie Mellon University, Software Engineering Institute) are really good reads.I will take help from the same :)
Network:27723



Agree with Sergio
Network:31



Aug 06, 2019 5:45 AM
Replying to Sergio Luis Conte
...
You are welcome.
1-into all environment but mainly in agile environments performance can be meassure in multiple ways. It is not new. You can find papers mainly from CMU SEI (Cargnefie Mellon University, Software Engineering Institute) on the matter. In my actual work place we have performance metrics tied to business objectives because the products people create are the enablers for getting business objectives.
2-Scrum Master and Project Manager are two different roles. It is not problem to have both (but in this case you are not following Scrum, you are using a customization) and it is no problem about one person take both roles. In fact, in my actual work place that is the situation. But the organization and mainly the person who is performed both roles must stay clear about the hugh differences.
Thanks Sergio for the inputs,

White papers from CMU SEI (Cargnefie Mellon University, Software Engineering Institute) are really good reads.I will take help from the same :)
...
1 reply by Sergio Luis Conte
Aug 08, 2019 5:39 AM
Sergio Luis Conte
...
You can take a look to papers related to PSP (Personal Software Process) and TSP (Team Software Process). In Agile environments my recommendation is taken a close look to Arie Van Bennekum work (I worked with him on the matter) and James Coplien "Organizational patterns" book.
Network:1899



Aug 08, 2019 12:05 AM
Replying to Prabhat Pandey
...
Thanks Sergio for the inputs,

White papers from CMU SEI (Cargnefie Mellon University, Software Engineering Institute) are really good reads.I will take help from the same :)
You can take a look to papers related to PSP (Personal Software Process) and TSP (Team Software Process). In Agile environments my recommendation is taken a close look to Arie Van Bennekum work (I worked with him on the matter) and James Coplien "Organizational patterns" book.

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