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Topics: Leadership
How do teams build trust?
I'm conducting research for an upcoming article and would like to gather feedback on techniques that project managers have used to build trust within teams (traditional or remote). If you have a specific example to share, please send the following specifics.

- What did the PM or team leader do to build trust?
- What happened to indicate that trust levels increased?
- If I include your feedback, how would you like to be cited? (Name, title, company)
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Trust is a basic requirement for any leader to be successful. Here are few techniques used to build trust within a team:
Reliable - Make sure you deliver on what you promised. Be proactive instead of reactive.
Competent - Build the competence level of your team. Doing an initial assessment of skills of your team is important. Assigning tasks based on the strength of team member as well as providing opportunities for them to improve their skills.
Relationship - Build team building skills - showing gratitude, being empathetic helps to build these relationships

At our organization, we follow 13 principles of building trust by Stephen Covey. We did a baseline survey and then every year do an annual survey to see if we have made any progress. Also we put training in place for some of the principles that we lack in. For example, we were rated low on Active Listening and a half-day training workshop was provided as a resource for employees to attend, learn and get better.
Great question, Dana.

A training programming that I would recommend to that helps teams build trust, and also become more effective overall, would be the Five Behaviors. It was designed using Patrick Lencioni's model that he introduced in his NYTimes bestselling book, the Five Dysfunctions of a Team.

The Five Behaviors requires participants of a team to take an assessment where they rank how well they feel their team performs against Trust, Conflict, Commitment, Accountability, and Results. Team Members have an opportunity to see their group's scores against these 5 areas. Using an assessment allows them to engage in discussions that are non-judgmental. Lencioni uses a pyramid to describe his model, and trust is the foundational piece. It's usually the topic that teams spend most of their team discussing and working through.

Additionally, the assessment combines a psychometric assessment so participants can learn about their personal behavioral styles as they think through these key areas that are needed to develop a stronger team. The great benefit of this program is the team can re-assess themselves as many times as they would like as long as the team maintains the same team members.

You can check out the program here: - the program is published by John Wiley & Sons.
Dana -

Increased transparency builds trust over time with your stakeholders as does consistent behavior.

To me, one key thing is the delegation. Let them do what they should, with support but not limitation.
Real trust.

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