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Topics: Stakeholder Management
Have you managed projects where you never meet the customer?
I'm working for a support and advocacy organization for military veterans. The program is a digital transformation with several projects within it. The end customer is ultimately veterans who receive better services through enabling technology and staff that work in better ways to support these veterans. It just struck me that I may never meet the end customer. Have you had a similar experience?
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Nov 22, 2019 3:52 PM
Replying to Sante Vergini
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Luis, add to those: Dephi, observation, and documentary analysis (of past projects with similar or identical customers).
Dear Sante
I would like to know what is the similarity between the techniques and tools that I proposed and these of your answer.

Ah ... I already forgot that answering by answering (even if it doesn't make sense) to increase influence :-)
@Luis, they are all data gathering techniques. And yes, by asking a question (that I think you know the answer to) increases your influence score, and I am helping you by replying yet again ;-) aren't I just a nice fellow!
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2 replies by Luis Branco and Rami Kaibni
Nov 24, 2019 3:23 PM
Rami Kaibni
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Sante, I have two nicknames for you and I want you to chose one:

Special Scrumian Or Influence Scrumian ? :D

I am going to refer to you with this nickname in one of my upcoming blogs.
Nov 24, 2019 4:10 PM
Luis Branco
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Dear Sante
We are exchanging views on how to obtain customer information through direct customer contact.
Not through warehousing persons or their representatives.

Do my answers increase your influence or mine? :-)
It's just that .... my influence doesn't leave the same place ... neither forward nor backward :-)
Nov 24, 2019 12:39 PM
Replying to Sante Vergini
...
@Luis, they are all data gathering techniques. And yes, by asking a question (that I think you know the answer to) increases your influence score, and I am helping you by replying yet again ;-) aren't I just a nice fellow!
Sante, I have two nicknames for you and I want you to chose one:

Special Scrumian Or Influence Scrumian ? :D

I am going to refer to you with this nickname in one of my upcoming blogs.
...
1 reply by Sante Vergini
Nov 25, 2019 12:29 PM
Sante Vergini
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lol, hmm, choices choices. We better stick with Special Scrumian, sounds safer than Influence Scrumian ;-)
Nov 24, 2019 12:39 PM
Replying to Sante Vergini
...
@Luis, they are all data gathering techniques. And yes, by asking a question (that I think you know the answer to) increases your influence score, and I am helping you by replying yet again ;-) aren't I just a nice fellow!
Dear Sante
We are exchanging views on how to obtain customer information through direct customer contact.
Not through warehousing persons or their representatives.

Do my answers increase your influence or mine? :-)
It's just that .... my influence doesn't leave the same place ... neither forward nor backward :-)
...
1 reply by Sante Vergini
Nov 25, 2019 12:31 PM
Sante Vergini
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@Luis, I'm not sure, but I try to reply when I am asked a question and not end my replies with another question, but a few get through ;-)
Hi Sante,

I did once a custom software, I only meet the client at the final testing session. All was fine, :-)

They hire me, lasted about 7 years!
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1 reply by Sante Vergini
Nov 25, 2019 11:27 PM
Sante Vergini
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@Vincent, 7 years sounds great :-)
Nov 24, 2019 3:23 PM
Replying to Rami Kaibni
...
Sante, I have two nicknames for you and I want you to chose one:

Special Scrumian Or Influence Scrumian ? :D

I am going to refer to you with this nickname in one of my upcoming blogs.
lol, hmm, choices choices. We better stick with Special Scrumian, sounds safer than Influence Scrumian ;-)
...
1 reply by Rami Kaibni
Nov 25, 2019 12:31 PM
Rami Kaibni
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Since when does Sante Vergini play safe - You got it mate :-)
Nov 24, 2019 4:10 PM
Replying to Luis Branco
...
Dear Sante
We are exchanging views on how to obtain customer information through direct customer contact.
Not through warehousing persons or their representatives.

Do my answers increase your influence or mine? :-)
It's just that .... my influence doesn't leave the same place ... neither forward nor backward :-)
@Luis, I'm not sure, but I try to reply when I am asked a question and not end my replies with another question, but a few get through ;-)
Nov 25, 2019 12:29 PM
Replying to Sante Vergini
...
lol, hmm, choices choices. We better stick with Special Scrumian, sounds safer than Influence Scrumian ;-)
Since when does Sante Vergini play safe - You got it mate :-)
Hello Sante - I very rarely meet the vendors, the customers or even my teammates in person. I work virtually, and rarely even see my boss - maybe once a year! It seems to work well for me, though, and I've created some very strong relationships with many of these people!
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1 reply by Sante Vergini
Nov 25, 2019 11:28 PM
Sante Vergini
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Sounds great Lori. The virtual project manager is the way it's heading...I hope.
Nov 24, 2019 4:31 PM
Replying to Vincent Guerard
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Hi Sante,

I did once a custom software, I only meet the client at the final testing session. All was fine, :-)

They hire me, lasted about 7 years!
@Vincent, 7 years sounds great :-)
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