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Topics: Career Development, Communications Management
The power of gestures. Communication begins even before verbal expression.
The power of your gestures helps you understand the importance of nonverbal communication in our daily lives and work on posture, gestures and voice to:
- create a good first impression;
- generate empathy and be more influential;
- feel confidence in all contexts;
- communicate effectively.

It is common for sales professionals to work on gesture communication and presentation. In my youth when I did a training in the commercial area this topic had a special attention.

As project managers, coachers or instructors what importance do you give to gesture comunication?
Have you attended courses to improve postures, presentations, meetings etc...?
Do you take on consideration that gestural communication does not have the same meaning in different cultures?
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Alexandre -

While I would agree that non-verbal communication represents the vast majority of what recipients take away (93%?), it is also one of the more difficult things to control - mindfulness, self-awareness, lots of practice and constructive feedback are all techniques to help overcome any shortfalls we have.

Toastmasters is a good example of an organization which can help not just with what people present, but how they present it.

Kiron
Dear Alexandre
Interesting your question
Thanks for sharing

Although I made a video about "The formula that all great communicators should know: 7% - 38% -55%", after reading TED studies on the subject the importance of paralanguage has dropped by 93% to 55-60%

Even so, the voice, tone of voice and intonation as well as the look, smile, face expression and body language (in which gestures are included) have a determining weight in communication.

It is important to note that the same gestures may have variable meanings and interpretations depending on the culture of the people we talk to

We must take into consideration the cultural specificity of our interlocutor if we want to communicate
Dear @kiron and @Luis

I agree with both, it's not easy to counter our instincts only with training.
I am aware of the activities of the toastmasters, in Portugal there is also a club.

However, training techniques for an audience are different from training techniques for interacting with one or two people.

In individual interaction the first impression is very important, a bad first impression can undermine the relationship.
I always love to share a simple technique called four twenties taught to me by an experienced and successful salesperson.
1 - twenty first steps ( confidence, firmness, determination in advancement)
2 - twenty first centimeters of face ( confidence , optimism in the expression, a subtil smile)
3 - first twenty seconds ( handshake, salutation, corporal distance )
4 - twenty first words ( oral salutation, light and objective conversation)
When performed well, it helps to convey confidence, optimism, firmness and conviction to the caller making a good first impression.

Interacting to audiences is diferent because we must cause impact in all attendences and get interest what is very hard. A simple way to train this situations is at home making the presentations to the family for example, and with a camera recording our behavior, our tone of voice, this helps us become aware of our flaws, addictions and correct them.

Without resorting to very special and expensive training we can shape our behavior in these situations.

Of course this topic is extensive and there are many techniques, courses, training that can be applied to address our flaws.
And interacting with different cultures could have a great influence learn the cultural habits of the audiences or individuais will help to eliminate most misunderstandings.

Not being an expert in the matter these are my simple tips.

Thanks for the contribution @Kiron and @Luís.
...
2 replies by Kiron Bondale and Luis Branco
Jan 04, 2020 2:39 PM
Kiron Bondale
...
Alexandre -

There's a similar rule to the 4/20's called the 5/10 rule which I believe was first used in customer service organizations: when you are 10 feet away smile & make eye contact and when you are 5 feet away verbally acknowledge/greet the other party.

Kiron
Jan 05, 2020 1:49 PM
Luis Branco
...
Dear Alexandre
Initial contact (face-to-face, or with a group) is critical to "winning" the caller and / or an audience

In one case and another we can train with the family, recording videos

The interesting thing about multi-person sessions is that we get more varied and therefore more enriching feedback

Initial contact is important but not enough :-)
Jan 04, 2020 2:09 PM
Replying to Alexandre Costa
...
Dear @kiron and @Luis

I agree with both, it's not easy to counter our instincts only with training.
I am aware of the activities of the toastmasters, in Portugal there is also a club.

However, training techniques for an audience are different from training techniques for interacting with one or two people.

In individual interaction the first impression is very important, a bad first impression can undermine the relationship.
I always love to share a simple technique called four twenties taught to me by an experienced and successful salesperson.
1 - twenty first steps ( confidence, firmness, determination in advancement)
2 - twenty first centimeters of face ( confidence , optimism in the expression, a subtil smile)
3 - first twenty seconds ( handshake, salutation, corporal distance )
4 - twenty first words ( oral salutation, light and objective conversation)
When performed well, it helps to convey confidence, optimism, firmness and conviction to the caller making a good first impression.

Interacting to audiences is diferent because we must cause impact in all attendences and get interest what is very hard. A simple way to train this situations is at home making the presentations to the family for example, and with a camera recording our behavior, our tone of voice, this helps us become aware of our flaws, addictions and correct them.

Without resorting to very special and expensive training we can shape our behavior in these situations.

Of course this topic is extensive and there are many techniques, courses, training that can be applied to address our flaws.
And interacting with different cultures could have a great influence learn the cultural habits of the audiences or individuais will help to eliminate most misunderstandings.

Not being an expert in the matter these are my simple tips.

Thanks for the contribution @Kiron and @Luís.
Alexandre -

There's a similar rule to the 4/20's called the 5/10 rule which I believe was first used in customer service organizations: when you are 10 feet away smile & make eye contact and when you are 5 feet away verbally acknowledge/greet the other party.

Kiron
...
1 reply by Alexandre Costa
Jan 05, 2020 1:05 PM
Alexandre Costa
...
Kiron

Very similar rule indeed , as i see it over the years many kind of rules and technics were created to support and train customer service organizations, sales and marketing corporations, today for call center organizations also, etc... that could be easily applied for personal interactions, large audiences at any domain and in project management also.

Alexandre
Jan 04, 2020 2:39 PM
Replying to Kiron Bondale
...
Alexandre -

There's a similar rule to the 4/20's called the 5/10 rule which I believe was first used in customer service organizations: when you are 10 feet away smile & make eye contact and when you are 5 feet away verbally acknowledge/greet the other party.

Kiron
Kiron

Very similar rule indeed , as i see it over the years many kind of rules and technics were created to support and train customer service organizations, sales and marketing corporations, today for call center organizations also, etc... that could be easily applied for personal interactions, large audiences at any domain and in project management also.

Alexandre
Jan 04, 2020 2:09 PM
Replying to Alexandre Costa
...
Dear @kiron and @Luis

I agree with both, it's not easy to counter our instincts only with training.
I am aware of the activities of the toastmasters, in Portugal there is also a club.

However, training techniques for an audience are different from training techniques for interacting with one or two people.

In individual interaction the first impression is very important, a bad first impression can undermine the relationship.
I always love to share a simple technique called four twenties taught to me by an experienced and successful salesperson.
1 - twenty first steps ( confidence, firmness, determination in advancement)
2 - twenty first centimeters of face ( confidence , optimism in the expression, a subtil smile)
3 - first twenty seconds ( handshake, salutation, corporal distance )
4 - twenty first words ( oral salutation, light and objective conversation)
When performed well, it helps to convey confidence, optimism, firmness and conviction to the caller making a good first impression.

Interacting to audiences is diferent because we must cause impact in all attendences and get interest what is very hard. A simple way to train this situations is at home making the presentations to the family for example, and with a camera recording our behavior, our tone of voice, this helps us become aware of our flaws, addictions and correct them.

Without resorting to very special and expensive training we can shape our behavior in these situations.

Of course this topic is extensive and there are many techniques, courses, training that can be applied to address our flaws.
And interacting with different cultures could have a great influence learn the cultural habits of the audiences or individuais will help to eliminate most misunderstandings.

Not being an expert in the matter these are my simple tips.

Thanks for the contribution @Kiron and @Luís.
Dear Alexandre
Initial contact (face-to-face, or with a group) is critical to "winning" the caller and / or an audience

In one case and another we can train with the family, recording videos

The interesting thing about multi-person sessions is that we get more varied and therefore more enriching feedback

Initial contact is important but not enough :-)
Dear Alexandre,
Indeed is a very interesting topic
all no gesture communications are so important as it built the relationship required on both way, personally I did a training on that and I found the importance on my daily work with all level
thanks
Hamid

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