Please login or join to subscribe to this thread
I heard about this earlier today. I thought the same thing.
Feels like a dual failure in quality and transparency. The former might be forgivable, the latter not...
I agree with Kiron.
I'm not typically that interested in politics, but when I heard this headline that was the 2nd thing that went through my head.
The first thing was gratitude that the national news corporations weren't talking about MY mobile app.
The second thing was an insatiable desire to know the story behind the development and deployment of the app. It's partly just morbid curiosity, but I also want the lessons learned.
Hi Dave - can't wait to hear what you find out!
What was really tested before Monday? very limited dial in!
Transparency and prompt communication should have prevailed.
Those kinds of events just don"t leave place for error, it should be rehearsed a few times, not at the go-live.
To be honest, when I saw the failure of the "back-up plan" of having the results phoned in I seriously doubted their risk-management efforts. it looks like they planed for one level of failure:
"The app might not work properly so we will mitigate the impact by having agents call in the results when they experience issues with it."
What is apparent is that they did not consider the current political climate and the possibility that someone might try to interfere. Once the app's failure was apparent and agents started calling in results the opposition launched a denial of service attack on the phone lines. Hindsight is 20/20, but I think that could have been foreseen and steps taken to 1) keep the phone numbers private and 2) have a "Plan C"
Please login or join to reply