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Panic, what will happen!
Wondering about complaint , important key process like additional license for server issuing procedure skipped during software support project and admitted to answering , Why should sell software without notice and registered scam.

Mitigate risk! post delivery process of these errors are applicable or not?

Please share your ideas.
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Jay -

I'm not quite clear on what you are asking, but since it sounds like an issue related to a contract, I'd suggest you'd go through the normal claims management process specified in the contract.

In parallel, one would likely revisit the risk register and specific risks related to vendor performance.

Kiron
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1 reply by Jay Venkat
Jun 07, 2020 8:58 AM
Jay Venkat
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Thanks Kiron, I will follow with claim process and as well risk register for vendor performance.

But I have no idea about vendor performance and how to know about it. I am still new for this process. Please share your recommendation.
Jun 07, 2020 8:43 AM
Replying to Kiron Bondale
...
Jay -

I'm not quite clear on what you are asking, but since it sounds like an issue related to a contract, I'd suggest you'd go through the normal claims management process specified in the contract.

In parallel, one would likely revisit the risk register and specific risks related to vendor performance.

Kiron
Thanks Kiron, I will follow with claim process and as well risk register for vendor performance.

But I have no idea about vendor performance and how to know about it. I am still new for this process. Please share your recommendation.
...
1 reply by Tabassum Mehmood
Jun 24, 2020 10:46 PM
Tabassum Mehmood
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There will be some artifacts, documentation or some reporting tools which can guide you related the vendor performance and project related performances. Check with SME (subject matter expert), normally SME can guide you to the share folder path. And definitely check with team, as they will be great source of knowledge
Most of the organizations have a process in place for that, vendor selection, vendor performance monitor and tracker.

So, my recommendation is to check with your peers or manager if there is something already establish in the organization, some process or defined template.
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1 reply by Jay Venkat
Jun 11, 2020 11:08 PM
Jay Venkat
...
Thanks, Mayte, I will check with team about the process.
Jun 11, 2020 11:48 AM
Replying to Mayte Mata-Sivera
...
Most of the organizations have a process in place for that, vendor selection, vendor performance monitor and tracker.

So, my recommendation is to check with your peers or manager if there is something already establish in the organization, some process or defined template.
Thanks, Mayte, I will check with team about the process.
As somebody that was head of LATAM Professional Service area in one of the top five companies in the world I understand your point and your pain (Professional Service was consulting, first line technical support, presales and education). The point here is: sales man sales "dreams" that others must transform into reality (others in my case were Professional Services). As an example, on that company, a hugh change in the company┬┤s architecture was make because the headache to maintain that behavior. The point here is to make accountable of the risks to people that agree to sell things in that state. Remember: this is about quality and quality has two main components: quality and grade. You know, the greatest company in the world on software from its creation to some time ago privilege grade over quality. And the strategy worked.
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1 reply by Jay Venkat
Jun 12, 2020 10:36 PM
Jay Venkat
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Thanks Sergio, Thanks for explaining about quality and grade and key elements of Quality Assurance and it outcome Change Request.
Jun 12, 2020 8:30 AM
Replying to Sergio Luis Conte
...
As somebody that was head of LATAM Professional Service area in one of the top five companies in the world I understand your point and your pain (Professional Service was consulting, first line technical support, presales and education). The point here is: sales man sales "dreams" that others must transform into reality (others in my case were Professional Services). As an example, on that company, a hugh change in the company┬┤s architecture was make because the headache to maintain that behavior. The point here is to make accountable of the risks to people that agree to sell things in that state. Remember: this is about quality and quality has two main components: quality and grade. You know, the greatest company in the world on software from its creation to some time ago privilege grade over quality. And the strategy worked.
Thanks Sergio, Thanks for explaining about quality and grade and key elements of Quality Assurance and it outcome Change Request.
I would suggest to look at the contract terms along with compliance and legal team, as they are the CoC. It is important to have very clear understanding difference between "what is in scope" and not spilling beyond required commitment.
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1 reply by Jay Venkat
Jun 13, 2020 9:19 PM
Jay Venkat
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Thanks for sharing Tarun and it is very detail and well defined process on contracts.
Jun 13, 2020 9:45 AM
Replying to Tarun Nair
...
I would suggest to look at the contract terms along with compliance and legal team, as they are the CoC. It is important to have very clear understanding difference between "what is in scope" and not spilling beyond required commitment.
Thanks for sharing Tarun and it is very detail and well defined process on contracts.
Jun 07, 2020 8:58 AM
Replying to Jay Venkat
...
Thanks Kiron, I will follow with claim process and as well risk register for vendor performance.

But I have no idea about vendor performance and how to know about it. I am still new for this process. Please share your recommendation.
There will be some artifacts, documentation or some reporting tools which can guide you related the vendor performance and project related performances. Check with SME (subject matter expert), normally SME can guide you to the share folder path. And definitely check with team, as they will be great source of knowledge

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